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客服代表 Customer service Rep

更新日期:2019-07-25
工作經(jīng)驗(yàn):
1年
最低學(xué)歷:
大專
招聘人數(shù):
1
語(yǔ)言要求:
無(wú)
工作性質(zhì):
無(wú)
薪資范圍:
4-5千/月
職位類別:
工作地點(diǎn):
廣州市
分享到:
職位描述公司簡(jiǎn)介

Process Orders and customer complaints:

- To manage & follow up orders closely & correctly per SOP

a. Input order to system accurately & timely

b. Ensure price inputted in system comply with company Min. price

c. Apply special release for SO if needed & assist to chase overdue payment to control outstanding ratio

d. Closely work with planner, warehouse, logistic dept. to fulfill on time delivery of orders

- To handle customer complaint professionally

a. Fill in complaint & distribute to related dept. for investigation

b. Follow up the status of the complaint & update to customer until the complaint closed

- To handle and follow up goods return

a. To fill in goods return application form and get proper approval

b. Work with logistic dept. and customer about the physical return of material

c. Record goods return in system properly

- To assist on forecast accuracy

a. To input forecast timely & accurately per month

b. To check the variance between forecast and orders, and advise customer’s updated demand

- Follow up service rules, minimize urgent delivery for better control of operation cost

Service Delivery

- To deliver goods service level to customers

a. Pick up phone & reply email in time, assist to answer the phone when other CS is absent

b. Act as coordinator, timely feedback any inquiry and concerns, provide help & suggestion to customers

c. Attend joint visit to key customers to get mutual understanding,maintain & enhance the relationship with customers

- Work with other team, seek the chance to improve customer’s Satisfaction & provide better service to customers

Continuous improvement:

- Optimize daily work, process daily work in efficient & reasonable way, contribute to fulfill team’s target

- Get familiar with domestic & oversea customers and working Procedures, back up other CS when necessary

- Take part in company ISO & internal audit, close findings and optimize working procedure


QUALIFICATIONS 任職要求

  1. Knowledge and experience 知識(shí)

    Knowledge in ERP is preferable; experiences in Customer Service function is a must

  2. Education 教育背景

    College Degree or above

  3. Language & Skills 語(yǔ)言及技能

    Good spoken & written English

    Good computer skill, good at Excel & Word

  4. Abilities 能力

    Good communication & interpersonal skill

    Patient, responsible, team spirit                   

聯(lián)系方式:

公司地址:廣州市南沙區(qū)小虎島小虎南四路26號(hào)

沙多瑪(廣州)化學(xué)有限公司

  • 企業(yè)性質(zhì): 三資企業(yè)
  • 業(yè)務(wù)范圍: KPO
  • 所屬行業(yè):
  • 公司地址:廣州市南沙區(qū)小虎島小虎南四路26號(hào)

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