Responsibilities
? To provide primary technical support for IAM applications and their infrastructure.
? Support, maintain and monitor the IAM applications and infrastructure.
? Perform day to day support of IAM platform including health check, application performance monitoring, backups, upgrades, patches, certificates maintenance and issue resolution.
? Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
? Support Change Management in terms of solution upgrade, enhancements, bug fixes and change to resolve issues within the solution.
? Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
? Ensure daily operations and system workflows follow global standards and security policies.
? To drive Continuous Service Improvement initiatives in improving service quality, efficiency and compliance.
? Support IAM leaders to maintain and enhance IAM solution.
? Demonstrate and apply strong teamwork and communication with other team members.
? Support new service transition (go-live) from Project to Operation delivery in Production environment.

Requirements
? Diploma or Degree in Computer Science or related discipline.
? A minimum of 5 years’ experience in IAM application installation, configuration, administration support, maintenance and enhancements.
? Solid exposure and understanding of CyberArk, CA Single Sign-On and MFA solution framework.
? Support involves 24 x 7 on-call.
? Ability to learn quickly and adapt to changing requirements.
? Good understanding of IAM principles focused on Privileged Access Management, Single Sign-On and Multifactor Authentication.
? Strong knowledge of cyber security concepts.
? Strong communication skills and presentation skills.
? Demonstrated integrity within a professional environment.
? Excellent command of written and spoken English.

友邦資訊科技(廣州)有限公司由友邦保險(xiǎn)有限公司獨(dú)資興辦。公司宗旨是為友邦保險(xiǎn)集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開(kāi)發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶(hù)為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險(xiǎn)集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營(yíng)運(yùn)中心,為客戶(hù)提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開(kāi)發(fā)及維護(hù)保險(xiǎn)軟件及辦公室自動(dòng)化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開(kāi)發(fā)。