Position Objective: Manage L1/L2 support for Identity and Access related issues to preserve operational service levels and identify/drive service improvements.

Roles and Responsibilities：
? Establish and manage level 1 call and email support service for IAM, ensuring all issues and incidents are logged and tracked to resolution.
? Ensure 24/7 availability of support services
? Identify opportunities for service improvement based on analysis on logs collected from IAM tools and incident tracking, transforming them into a Service Improvement Plan.
? Provide regular reporting on issues and incidents, indicating links to SIPs that are in progress.
? Investigate and provide clear RCA for IAM incidents and issues
? Track each SIP as a project, indicating value add and expected time/cost savings.
? Ensure SIPs are implemented across both locations

Requirements:
? Education：Degree in IT/Security
? Experience：Min 5 years InfoSec, Min 5 years Identity and Access, Service/Operations improvement
? Desirable Certifications/licenses：CISSP/ITIL/Lean Six Sigma

友邦資訊科技(廣州)有限公司由友邦保險(xiǎn)有限公司獨(dú)資興辦。公司宗旨是為友邦保險(xiǎn)集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開(kāi)發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶(hù)為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險(xiǎn)集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營(yíng)運(yùn)中心,為客戶(hù)提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開(kāi)發(fā)及維護(hù)保險(xiǎn)軟件及辦公室自動(dòng)化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開(kāi)發(fā)。