Responsibilities:

• To provide primary technical support for IAM applications and their infrastructure.
• Support, maintain and monitor the IAM applications and infrastructure.
• Perform day to day support of IAM platform including health check, application performance monitoring, backups, upgrades, patches, certificates maintenance and issue resolution.
• Support the resolution of Incidents and Problems within the team. Assist with the resolution of complex incidents.
• Support Change Management in terms of c, enhancements, bug fixes and change to resolve issues within the solution.
• Interact with delivery partners and/or vendors and internal stakeholders as required to achieve objectives.
• Ensure daily operations and system workflows follow global standards and security policies.
• To drive Continuous Service Improvement initiatives in improving service quality, efficiency and compliance.
• Support IAM leaders to maintain and enhance IAM solution.
• Demonstrate and apply strong teamwork and communication with other team members.
• Support new service transition (go-live) from Project to Operation delivery in Production environment.

Requirements:

• Diploma or Degree in Computer Science or related discipline.
• A minimum of 5 years’ experience in IAM application installation, configuration, administration support, maintenance and enhancements.
• Solid exposure and understanding of CyberArk, CA Single Sign-On and MFA solution framework.
• Support involves 24 x 7 on-call.
• Ability to learn quickly and adapt to changing requirements.
• Good understanding of IAM principles focused on Privileged Access Management, Single Sign-On and Multifactor Authentication.
• Strong knowledge of cyber security concepts.
• Strong communication skills and presentation skills.
• Demonstrated integrity within a professional environment.
• Excellent command of written and spoken English.

友邦資訊科技(廣州)有限公司由友邦保險有限公司獨資興辦。公司宗旨是為友邦保險集團屬下全球的業(yè)務(wù)單位提供軟件開發(fā)、維護、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶為中心的服務(wù)理念，不懈地進行有效的持續(xù)改進工程，務(wù)求成為友邦保險集團內(nèi)一流的信息技術(shù)和企業(yè)營運中心,為客戶提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開發(fā)及維護保險軟件及辦公室自動化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開發(fā)。