Job Description

The project is maintaining one of the company’s customer-facing front-end application. We are responsible for manage the production incidents reported from business units and apply fixes/enhancements to the front-end application.

The role will be responsible for coordinating all activities related to project’s Incident Management process and participate in project’s CI/CD activities.

Responsibilities:

• Keep track of incidents and ensured all tickets are addressed in a timely manner.

• Drive the communication with back-end team and mobile team to resolve incidents.

• Ensure a consistently high level of customer satisfaction.

• Oversee project’s source code version control process.

   

  Job Skills:

• At least 4-6 years’ experience with both web application and web service development. Ability to quickly identify problems, thoroughly analyze them and take relative actions;

• Experience with CI/CD process, Familiar with Sourcetree and Bitbucket, Jenkins etc.

• At least 1 year experience with Incident and Problem Management and coordination;

• Great written and oral communication skills are desired.

友邦資訊科技(廣州)有限公司由友邦保險有限公司獨(dú)資興辦。公司宗旨是為友邦保險集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營運(yùn)中心,為客戶提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開發(fā)及維護(hù)保險軟件及辦公室自動化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開發(fā)。