崗位職責:

The Trainer is responsible and accountable for the execution and facilitation of training classes including but not limited to New Hire Guest Services, Reservation and other related systems, New Hire Refresher and Service Culture. The Trainer provides on-going training to all groups within the Global Contact Centers and fosters a high performance culture through an effective and versatile training style.

1、Deliver learning sessions, including but not limited to New Hire Training, Refreshers, Loyalty, Service Culture, Effective Selling and Communications workshops.

2、Personalize learning content to address different colleagues’ needs and help them succeed in their roles. Identify training needs through partnership with Operations and Quality and using analytic to evaluate performance and training needs.

3、Take initiative to collaborate with key stakeholders to ensure learning materials are always aligned with relevant up-to-date policies, procedures and guidelines.

4、Measure and evaluate learning effectiveness and work with Learning and Operations teams to continuously leverage on different learning tools (eg. Briefings and eLearning materials) as well as improve existing learning resources (eg facilitator’s guide and learner’s guide) for better colleague performance.

5、Familiarize with all GCC systems and business processes to understand the operating environment and incorporate the knowledge in the development of learning materials for colleagues.

6、Review the results of training sessions and work with Operations Leaders to develop briefings and training tools for continuous performance improvements. Review and make recommendations for improvement of learning resources including but not limited to training manual, facilitator’s guide and presentations.

7、Demonstrate a commitment to C core values (included in all job descriptions).

8、The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary (included in all job descriptions).

任職資格:

1、Minimum 1-2 years in a contact center training experience with strong customer service mindset. Experience in hospitality or travel industry preferred.

2、College degree.

3、Microsoft suite of products.

4.  A good collaborator who will thrive in partnerships with various stakeholders in developing winning ways of helping people to learn.

5.  Good presentation and listening skills, ability to connect with audience.

6.  Pursues best practices for change and experimentation.

7. Strong verbal and written communication skills required, demonstrating Hyatt’s desired behaviors of empathy and care

廣東南油對外服務有限公司（以下簡稱：廣東南油外服）是一家具有33年歷史的全資國有控股企業(yè)，由中國人力資源服務領域規(guī)模最大的上海外服（集團）有限公司和中國南海石油聯(lián)合服務總公司共同組建，注冊資本2000萬元，總部設立于廣州，并在深圳、佛山、東莞、珠海、中山、江門、湛江、汕頭、清遠、從化等地設立了分公司，是廣東最早涉獵人力資源服務行業(yè)的企業(yè)之一，服務進入廣東投資的世界500強企業(yè)超過100家，客戶涵蓋各行業(yè)的知名外企、國企和民企，總量超過4500家，雇員人數(shù)超過10萬人，2017年度營業(yè)收入近50億元，納稅額近3億元。公司現(xiàn)有員工超過250名，其中本科以上學歷占比超過75%，平均年齡30歲左右，近20%擁有中級以上技術職稱，隊伍呈現(xiàn)年輕化、專業(yè)化特點。

廣東南油外服已在業(yè)內率先通過國際知名認證機構挪威船級社（DNV）的ISO90001：2015質量體系認證，遵循“客戶的期望就是外服人的追求”的質量方針，榮獲“全國人力資源誠信服務示范機構”、“廣東省誠信人力資源服務示范機構”、“廣東企業(yè)500強”、“廣東省自主創(chuàng)新標桿企業(yè)”、“廣東省青年文明號”等諸多榮譽，還是中國對外服務工作行業(yè)協(xié)會常務理事單位，廣東省人力資源研究會監(jiān)事長單位，廣東省人才交流協(xié)會、廣東省服務外包產業(yè)促進會、廣州人力資源服務協(xié)會、廣州服務外包行業(yè)協(xié)會副會長單位，在廣東乃至華南地區(qū)具有較強的品牌影響力和領先的市場地位。