Data entry assistants are responsible for either leading a small group of data entry clerks or performing quality check on the processed data and participating in the system output design & the analysis of system change requirements. Data entry is also their partially routine.

Roles and Responsibilities:

Data Processing (65%)

· Verify data capture and policy inquiry result

· Provide efficient and effective service ensuring that our agreed service standards are met

· Perform User Acceptance Test (UAT) for system enhancement and new product development

Operation Management (15%)

· Assist group leader to lead an operational team and ensure the agreed service standard are met.

· Deputies immediate assistant supervisor during his/her absent

· Provide QA report to QA officer on a timely manner

People Management （20％）

l Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way

l Identify team training needs and follow up with suitable course arrangement

l Make decision when referred by junior staff

l Hold in-house briefings to staff regularly

Actively participate, co-ordinate and promote staff participation in company/department team building activities

Minimum Job Requirements:

Education & Experience

· College graduated or above

· 2 year experience in BPO

· Experience in QA will be an advantage

Language Skill

· English & Cantonese

· PET 4 or equivalent

Certifications/licenses

· Industry certifications and practitioners’ licenses

Special Skill

· Familiar with BPO computer systems

· Effective communication skills

· Data Analysis skills

Team leadership

友邦資訊科技(廣州)有限公司由友邦保險(xiǎn)有限公司獨(dú)資興辦。公司宗旨是為友邦保險(xiǎn)集團(tuán)屬下全球的業(yè)務(wù)單位提供軟件開(kāi)發(fā)、維護(hù)、管理及業(yè)務(wù)外包等服務(wù)。

公司秉承以客戶(hù)為中心的服務(wù)理念，不懈地進(jìn)行有效的持續(xù)改進(jìn)工程，務(wù)求成為友邦保險(xiǎn)集團(tuán)內(nèi)一流的信息技術(shù)和企業(yè)營(yíng)運(yùn)中心,為客戶(hù)提供高素質(zhì)的服務(wù)和解決方案。公司的業(yè)務(wù)主要包括：開(kāi)發(fā)及維護(hù)保險(xiǎn)軟件及辦公室自動(dòng)化、商務(wù)外包服務(wù)、架構(gòu)支持（包括數(shù)據(jù)中心服務(wù)）、產(chǎn)品及工具開(kāi)發(fā)。