客戶服務(wù)經(jīng)理(售后技術(shù))Service Manager
更新日期:2014-08-20- 工作經(jīng)驗(yàn):
- 無要求
- 最低學(xué)歷:
- 本科
- 招聘人數(shù):
- 1
- 語言要求:
- 無
- 工作性質(zhì):
- 無
- 薪資范圍:
- 面議
- 職位類別:
- 客戶服務(wù)/售前/售后/技術(shù)支持-售前/售后技術(shù)支持經(jīng)理
- 工作地點(diǎn):
- 廣州市
Requirements:
1) University graduate or above, major in mech./elec. engi-neering or related field preferred;
2) At least 6 years working experience in after-sales service related function, with 2 years in Manager role in foreign companies;
3) Be the technical expert in service function;
4) Good internal and external customer-focus mind-set;
5) Demonstrated experiences in coordinating, planning and developing service policies and dealer policies;
6) Practical experiences in knowledge management;
7) Willing to take on what needs to be done, innovative problem solver;
8) Strong sense of responsibilities;
9) Willing to take multi tasks and work under pressure;
10) Practical experiences in common computer software, such as Words, Excel, PPT;
11) Good commend of Oral and written English.
Responsibilities:
1) Contribute to the business by leading the team provide high quality service effectively;
2) Define, implement, optimize service strategy and policies, dealer policies;
3) Build and enhance capability and image of the dept. and personnel, provide expert advise and coaching employees appropriately;
4) Conduct the knowledge management in the dept. by different means and methods;
5) Assign daily work within the team effectively, including but not limited to: in-house service, on-site service, training, technical queries, etc.
6) Keep smoothly relationship with dealers/key customers, diplomatically cooperation with internal relationship and external relationship to satisfy customers;
7) Collect and analyze service information and date for management decision;
8) Cooperate with other depts to solve the quality problems;
9) Other tasks assigned by superior or Management.
公司網(wǎng)址:http://www.ika.com/
公司地址:廣州經(jīng)濟(jì)技術(shù)開發(fā)區(qū)友誼路173-175號裝配車間東南首、二層
聯(lián)系電話:82087896
Janke& Kunkel
KG.IKA-werk(以下簡稱IKA集團(tuán))在4大洲八處分公司擁有近800名的員工,我們?yōu)閾碛邢癜退狗?、拜爾和寶潔這樣的客戶而自豪。毫無疑問,我
們是當(dāng)今市場的領(lǐng)導(dǎo)者和一個集團(tuán)企業(yè)成功發(fā)展的閃光案例。正如我們的新的標(biāo)語所言:Designed to work perfectly。
廣州儀科實(shí)驗(yàn)室技術(shù)有限公司是IKA集團(tuán)在中國設(shè)立的獨(dú)資公司
廣州儀科實(shí)驗(yàn)室技術(shù)有限公司
- 企業(yè)性質(zhì): 三資企業(yè)
- 業(yè)務(wù)范圍: ITO
- 所屬行業(yè):儀器儀表及工業(yè)自動化
- 公司地址:廣州經(jīng)濟(jì)技術(shù)開發(fā)區(qū)友誼路173-175號裝配車間東南首、二層
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