Requirements：
1) University graduate or above, major in mech./elec. engi-neering or related field preferred;
2) At least 6 years working experience in after-sales service related function, with 2 years in Manager role in foreign companies;
3) Be the technical expert in service function;
4) Good internal and external customer-focus mind-set;
5) Demonstrated experiences in coordinating, planning and developing service policies and dealer policies;
6) Practical experiences in knowledge management;
7) Willing to take on what needs to be done, innovative problem solver;
8) Strong sense of responsibilities;
9) Willing to take multi tasks and work under pressure;
10) Practical experiences in common computer software, such as Words, Excel, PPT;
11) Good commend of Oral and written English.

Responsibilities：
1) Contribute to the business by leading the team provide high quality service effectively;
2) Define, implement, optimize service strategy and policies, dealer policies;
3) Build and enhance capability and image of the dept. and personnel, provide expert advise and coaching employees appropriately;
4) Conduct the knowledge management in the dept. by different means and methods;
5) Assign daily work within the team effectively, including but not limited to: in-house service, on-site service, training, technical queries, etc.
6) Keep smoothly relationship with dealers/key customers, diplomatically cooperation with internal relationship and external relationship to satisfy customers;
7) Collect and analyze service information and date for management decision;
8) Cooperate with other depts to solve the quality problems;
9) Other tasks assigned by superior or Management.

Janke& Kunkel KG.IKA-werk（以下簡稱IKA集團(tuán)）在4大洲八處分公司擁有近800名的員工，我們?yōu)閾碛邢癜退狗?、拜爾和寶潔這樣的客戶而自豪。毫無疑問，我 們是當(dāng)今市場的領(lǐng)導(dǎo)者和一個集團(tuán)企業(yè)成功發(fā)展的閃光案例。正如我們的新的標(biāo)語所言：Designed to work perfectly。

廣州儀科實(shí)驗(yàn)室技術(shù)有限公司是IKA集團(tuán)在中國設(shè)立的獨(dú)資公司