崗位職責:

1. Consistently deliver excellent customer service

2. Serves as the customer-facing point of contact for specific IT access requests

3. Provides and maintains access and accounts to Hyatt-owned applications

4. Able to follow set guidelines and consistently show a comprehensive attention to detail

5. Properly document requests in ticketing system (ServiceNow)

6. Triage tickets to appropriate support groups, including proper escalation of Major Incidents

7. Work with Senior HSD Agents, HSD Level 2, and L3 teams to escalate to appropriate support groups

8. Clearly document all interactions,provisioning steps, and access information within ticketing system (ServiceNow)

9. Identify process and document improvement opportunities and works with their supervisor to take corrective action to implement change

10. Demonstrate a commitment to Hyatt core values (included in all job descriptions).

任職資格：

1. Exceptional verbal and interpersonal skills required; excellent written and organizational skills a must

2. Adaptable and with intellectual ability to thrive in a demanding, fast moving, and customer-focused environment

3. Ability to maintain confidentiality with information or items as required

4. Ticketing system (ServiceNow) experience required

5. Familiarity with the fundamental principles of ITIL as a minimum

6. Bachelors Degree preferred, but not required

7. Experience with Microsoft Windows and Microsoft Office

8. Preferred fluency in any additional languages (Spanish, French, Cantonese, Portuguese, etc.)

廣東南油對外服務有限公司（以下簡稱：廣東南油外服）是一家具有33年歷史的全資國有控股企業(yè)，由中國人力資源服務領域規(guī)模最大的上海外服（集團）有限公司和中國南海石油聯(lián)合服務總公司共同組建，注冊資本2000萬元，總部設立于廣州，并在深圳、佛山、東莞、珠海、中山、江門、湛江、汕頭、清遠、從化等地設立了分公司，是廣東最早涉獵人力資源服務行業(yè)的企業(yè)之一，服務進入廣東投資的世界500強企業(yè)超過100家，客戶涵蓋各行業(yè)的知名外企、國企和民企，總量超過4500家，雇員人數(shù)超過10萬人，2017年度營業(yè)收入近50億元，納稅額近3億元。公司現(xiàn)有員工超過250名，其中本科以上學歷占比超過75%，平均年齡30歲左右，近20%擁有中級以上技術職稱，隊伍呈現(xiàn)年輕化、專業(yè)化特點。

廣東南油外服已在業(yè)內(nèi)率先通過國際知名認證機構挪威船級社（DNV）的ISO90001：2015質(zhì)量體系認證，遵循“客戶的期望就是外服人的追求”的質(zhì)量方針，榮獲“全國人力資源誠信服務示范機構”、“廣東省誠信人力資源服務示范機構”、“廣東企業(yè)500強”、“廣東省自主創(chuàng)新標桿企業(yè)”、“廣東省青年文明號”等諸多榮譽，還是中國對外服務工作行業(yè)協(xié)會常務理事單位，廣東省人力資源研究會監(jiān)事長單位，廣東省人才交流協(xié)會、廣東省服務外包產(chǎn)業(yè)促進會、廣州人力資源服務協(xié)會、廣州服務外包行業(yè)協(xié)會副會長單位，在廣東乃至華南地區(qū)具有較強的品牌影響力和領先的市場地位。