Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Software Engineer.

Role Purpose / Description

This role is in the Compliance IT – Investigation and Analytics CHINA Production Support team. You will be supporting the system implementation & roll-out, and providing full scope of production support for the applications within our department.

Introduction:

Financial Crime Risk is one of HSBC group strategic priorities. The HTG Compliance IT Application Services Team will provide technology solutions to support Financial Crime Compliance, Regulatory Compliance and Financial Intelligence Units for Global Standards.

The Compliance IT Application Services team in HTG is an integral part of a global Application Service Team (i.e. Production Support Team) that supports over 30 systems with business users based Globally. The team runs in the follow-the-sun support model to provide first-class application support services to our worldwide business users while maintaining work-life balance for the team members. In addition, the team adopts the ITIL framework which provides best-practice guidance for IT service management. The team is continuing expanding and looking forward to having talented Support Analyst to join our team and be part of an exciting high profile Global Standards project

Principle Responsibilities:

The job holder will have to perform the following duties:

Provide level 1 support to the production services. (e.g. Incident/batch/release management, request fulfillment, system DR)

Monitor the healthiness of Production systems and recover the systems as quickly as possible when incidents occur.

Analyze and trouble-shoot all kind of Production system issues.

Participate in incident management and collaborate with the other level 1 supports to resolve the incident for all kind of system problems.

Participate in system releases and post-release incident management and reporting.

Analyze and resolve issues/requests from business users.

Communicate with business users and production support managers to report system status.

Document support procedures and system knowledge for knowledge management in a global scale.

Requirements:

A university graduate with degree in computer science or a related discipline.

Strong SQL knowledge

UNIX / Shell scripting

Oracle or Sybase specific knowledge is a plus

Control-M, WebSphere, WebLogic, MQ and Java is a plus

Knowledge of cloud platform, e.g GCP, AWS, Azure is a plus

ITIL knowledge/certification is not essential but desirable

Strong communication skills and documentation skills

Fluent in English, good communication and writing skills for direct interaction with globally spread businesses and IT stakeholders

Sense of urgency; pro-activeness

Ability to work under stress and deliver in a responsive manner

What additional skills will be good to have? (List out good to have skills and certifications)

Good communication skills - English (verbal, written).

Ability to explain complex ideas.

Ability to work as part of a team (familiarity with agile methodology).

Ability to work in a team that is located across multiple countries and regions.

Willingness to adapt and learn new things.

Takes ownership of tasks (hands-on).

Availability to work on regular work shifts

Availability to cover weekend`s and holiday`s

Good sense of humour.

Must demonstrate COMMON SENSE."

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

匯豐是世界上規(guī)模最大的銀行及金融服務(wù)機(jī)構(gòu)之一。我們通過四大環(huán)球業(yè)務(wù)：零售銀行及財(cái)富管理、工商金融、環(huán)球銀行及資本市場(chǎng)以及環(huán)球私人銀行，為超過4,500萬(wàn)名客戶提供服務(wù)。我們的業(yè)務(wù)網(wǎng)絡(luò)遍及歐洲、亞洲、中東及非洲、北美和拉美，覆蓋全球71個(gè)國(guó)家和地區(qū)。

    匯豐在全球設(shè)有約4,400個(gè)辦事處，其也是在內(nèi)地投資最多的外資銀行之一，在投資自身發(fā)展的同時(shí)，也入股內(nèi)地中資金融機(jī)構(gòu)，包括交通銀行。匯豐中國(guó)已在內(nèi)地50多個(gè)城市設(shè)立了超過170個(gè)服務(wù)網(wǎng)點(diǎn)，是內(nèi)地網(wǎng)點(diǎn)最多、地域覆蓋最廣的外資銀行。

匯豐旨在把握市場(chǎng)增長(zhǎng)機(jī)會(huì)，致力建立聯(lián)系以協(xié)助客戶開拓商機(jī)，推動(dòng)企業(yè)茁壯成長(zhǎng)及各地經(jīng)濟(jì)繁榮發(fā)展，而最終目標(biāo)是讓客戶實(shí)現(xiàn)理想。

匯豐軟件開發(fā)（廣東）有限公司（下稱“我司”）是匯豐集團(tuán)于2006年7月，經(jīng)廣州高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)天河科技園管理委員會(huì)批準(zhǔn)成立的外商獨(dú)資企業(yè)。發(fā)展至今，共有約3,400名正式員工，99%的員工是大專及本科以上人才。

我司主要從事匯豐集團(tuán)的計(jì)算機(jī)軟件（系統(tǒng)）開發(fā)、設(shè)計(jì)、維護(hù)、銷售、技術(shù)轉(zhuǎn)讓、技術(shù)咨詢等服務(wù)。開發(fā)的系統(tǒng)包括信用卡、保險(xiǎn)、私人理財(cái)、網(wǎng)上/電話銀行、股票/基金/外匯買賣、進(jìn)出口業(yè)務(wù)、企業(yè)銀行業(yè)務(wù)及辦公自動(dòng)化/工作流等系統(tǒng)。服務(wù)地區(qū)遍布全球，包括國(guó)內(nèi)、亞太地區(qū)（如香港、印度、日本等地）和歐美等國(guó)（如美國(guó)、英國(guó)、加拿大等）。2012年6月，匯豐軟件與匯豐客服正式啟用太古匯運(yùn)營(yíng)中心作為辦公場(chǎng)所，總辦公面積約4萬(wàn)平方米，可容納超過6,400人辦公。新辦公大樓是由世界級(jí)建筑師和設(shè)計(jì)師ARQ設(shè)計(jì)，目前已獲得美國(guó)綠色建筑協(xié)會(huì)的能源與環(huán)境的設(shè)計(jì)先鋒LEED黃金認(rèn)證，該認(rèn)證為環(huán)保建筑的國(guó)際標(biāo)準(zhǔn)，顯出匯豐高度重視企業(yè)可持續(xù)發(fā)展。

我司在各個(gè)軟件開發(fā)平臺(tái)（IBM MAINFRAME，AS400，JAVA，UNIX，DB2，ORACLE）都擁有專業(yè)的和強(qiáng)大的工程師團(tuán)隊(duì)，尤其是在IBM大型機(jī)、AS400商用計(jì)算機(jī)系統(tǒng)方面，以特定的軟件開發(fā)項(xiàng)目，向客戶提供專業(yè)優(yōu)質(zhì)的IT技術(shù)服務(wù)，包括軟件設(shè)計(jì)、代碼研發(fā)、匯編、測(cè)試、系統(tǒng)功能修正或更新、軟件技術(shù)手冊(cè)、用戶指南等。另外，除了提供軟件開發(fā)業(yè)務(wù)，還涉及軟件維護(hù)和技術(shù)支持，包括軟件異常處理，程序更新等。我司也是集大型機(jī)開發(fā)，小型機(jī)開發(fā)，網(wǎng)頁(yè)服務(wù)開發(fā)、技術(shù)研究、技術(shù)培訓(xùn)和軟件產(chǎn)品支持維護(hù)等任務(wù)于一體的高新技術(shù)產(chǎn)業(yè)基地，主要擔(dān)負(fù)全面提高匯豐銀行電子信息化應(yīng)用水平的重任。

    成立12年來(lái)，我司以一流的技術(shù)和一流的產(chǎn)品有力地提升了我行的市場(chǎng)競(jìng)爭(zhēng)優(yōu)勢(shì)，奠定了電子化建設(shè)領(lǐng)先于全球同行的基礎(chǔ)，其中非接觸式移動(dòng)支付項(xiàng)目在2012年榮獲匯豐技術(shù)服務(wù)聯(lián)賽鉑金獎(jiǎng)。該獎(jiǎng)項(xiàng)充分肯定了匯豐軟件開發(fā)的團(tuán)隊(duì)通過創(chuàng)新在技術(shù)上的顯著突破。非接觸式移動(dòng)支付在2012年11月發(fā)布，是匯豐集團(tuán)首個(gè)提供的創(chuàng)新服務(wù)，同時(shí)讓匯豐成為香港地區(qū)首家推出非接觸式移動(dòng)支付服務(wù)的銀行。2017年在新版手機(jī)銀行中推出了人臉識(shí)別功能，以不宜復(fù)制的生物識(shí)別方式，在提升資金轉(zhuǎn)帳安全性的同時(shí)，也消除了客戶因沒有隨身攜帶TOKEN而無(wú)法隨時(shí)進(jìn)行移動(dòng)支付的不便，令小額移動(dòng)支付更為安全和便捷，匯豐由此成為首家在國(guó)內(nèi)啟用該新技術(shù)的外資銀行。

    我司自2006年以來(lái)，致力于提升自身的技術(shù)質(zhì)量管理和服務(wù)標(biāo)準(zhǔn)化能力，分別通過國(guó)際質(zhì)量標(biāo)準(zhǔn)CMMI3認(rèn)證和ISO20000認(rèn)證。并且在高新技術(shù)、軟件和服務(wù)外包等行業(yè)榮獲多項(xiàng)殊榮，包括有：“高新技術(shù)培育企業(yè)”、“廣東省軟件企業(yè)”、“廣東省軟件業(yè)務(wù)收入前百家企業(yè)”、“廣東省重點(diǎn)軟件出口企業(yè)”、“技術(shù)先進(jìn)型服務(wù)企業(yè)”、“廣州市外商投資總部企業(yè)”、“廣東省服務(wù)外包示范企業(yè)”、“廣州市十大服務(wù)外包企業(yè)”等。同時(shí)還是廣東省服務(wù)外包產(chǎn)業(yè)促進(jìn)會(huì)副會(huì)長(zhǎng)單位、廣東軟件行業(yè)協(xié)會(huì)副會(huì)長(zhǎng)單位、廣東省現(xiàn)代信息服務(wù)行業(yè)協(xié)會(huì)會(huì)員、廣東省社會(huì)團(tuán)體單位、廣州市服務(wù)外包行業(yè)協(xié)會(huì)理事單位、廣州市軟件行業(yè)協(xié)會(huì)常務(wù)理事單位、廣州服務(wù)外包行業(yè)協(xié)會(huì)理事單位、廣州市高新技術(shù)企業(yè)協(xié)會(huì)會(huì)員。

    從2010年開始，公司的管理團(tuán)體逐漸實(shí)現(xiàn)由本地員工進(jìn)行管理。為了能使我們的員工掌握先進(jìn)的開發(fā)、管理技術(shù)和鼓勵(lì)創(chuàng)新思維，除了由公司培訓(xùn)部進(jìn)行內(nèi)部培訓(xùn)外，還包括與華南理工大學(xué)合作進(jìn)行相關(guān)的技術(shù)培訓(xùn)，鼓勵(lì)資助員工參加軟件工程，MBA等外部課程。經(jīng)過人力資源專業(yè)評(píng)審及大眾求職者的共同評(píng)選，匯豐軟件憑借在企業(yè)聲譽(yù)、雇主吸引力、品牌認(rèn)知度等方面的卓越表現(xiàn)，曾先后獲得 “2012廣州年度最佳雇主”、“2014年度中國(guó)最佳雇主TOP100 CHINA BEST EMPOLER AWARD 2014”、“2015年度人力資源100強(qiáng)企業(yè)”及“2016年中國(guó)城市最佳雇主”等稱號(hào)。

    匯豐長(zhǎng)久以來(lái)始終懷著強(qiáng)烈的責(zé)任感來(lái)經(jīng)營(yíng)業(yè)務(wù)，將企業(yè)可持續(xù)發(fā)展視作公司取得長(zhǎng)遠(yuǎn)成功的關(guān)鍵，熱衷于公益事業(yè)，樂意承擔(dān)社會(huì)責(zé)任。多次組織公司人員參與大量的企業(yè)可持續(xù)發(fā)展公益活動(dòng)。活動(dòng)范圍涵蓋教育、環(huán)境、社會(huì)公益等等。如：廣西山區(qū)探訪、梅州巖東小學(xué)支教、心連心系列活動(dòng)。同事充當(dāng)志愿者自備課程，培養(yǎng)他們的學(xué)習(xí)興趣，豐富當(dāng)?shù)亓羰貎和氖罴偕?。我們也向他們傳播“知識(shí)改變命運(yùn)，教育創(chuàng)造機(jī)會(huì)”的理念，鼓勵(lì)當(dāng)?shù)丶议L(zhǎng)重視并支持兒童教育，增強(qiáng)留守兒童通過自己的努力走出大山的勇氣和信心。

匯豐長(zhǎng)期支持環(huán)境保護(hù)，提升同事個(gè)人的環(huán)保意識(shí)，分擔(dān)保護(hù)環(huán)境的責(zé)任。近年來(lái)我們組織了淡水資源監(jiān)測(cè)活動(dòng)、拜客綠色出行活動(dòng)、衣舊情深衣服捐贈(zèng)活動(dòng)、有機(jī)種植活動(dòng)、減碳節(jié)約能源活動(dòng)、匯豐綠色種子計(jì)劃等一系列活動(dòng)。除了提升同事個(gè)人意識(shí)的同時(shí)，也影響并帶動(dòng)身邊的人一起保護(hù)環(huán)境。除此以外，我們還經(jīng)常組織同事參與社區(qū)公益活動(dòng)，關(guān)注弱勢(shì)群體，探訪空巢老人，扶持低保家庭，關(guān)愛自閉癥兒童，慈善義跑，少年宮特殊兒童義教等活動(dòng)，將“匯志踐行，由心出發(fā)”的公益口號(hào)帶出公司、帶進(jìn)社區(qū)，深入地將匯豐可持續(xù)發(fā)展的企業(yè)理念變?yōu)閷?shí)踐。此舉更獲得了社會(huì)各界的認(rèn)可，先后獲得“最佳公益企業(yè)”和“最佳社會(huì)責(zé)任企業(yè)”的稱號(hào)。

圍繞“優(yōu)質(zhì)，高效，創(chuàng)新”的發(fā)展主旨，匯豐軟件開發(fā)（廣東）有限公司正以國(guó)際一流的軟件開發(fā)中心為要求，以先進(jìn)的管理理念和創(chuàng)新的研發(fā)體制，不斷推出卓越的金融科技產(chǎn)品，為增強(qiáng)匯豐集團(tuán)核心競(jìng)爭(zhēng)力打好堅(jiān)實(shí)的基礎(chǔ)。匯豐作為領(lǐng)先的國(guó)際銀行，擁有卓越的人才和財(cái)務(wù)實(shí)力，加上正確的策略焦點(diǎn)和企業(yè)價(jià)值，正在不斷為客戶提供更加優(yōu)質(zhì)的服務(wù)，為職工謀求最大的福利，為當(dāng)?shù)貏?chuàng)造更大的效益。