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We are currently seeking an experienced professional to join our team in the role of Senior Software Engineering Manager

Business: GPB

Principal responsibilities

The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams.

This position is responsible for product management of key elements of a specific HSBC GPB&W proposition in order to deliver distinctive value to Digital Client Servicing Platform using current and future digital technical capabilities.

This role will carry out some or all of the following activities:

Work with Product Owners and DevOps teams, and responsible for the delivery, on-going success & continuous improvement of a discrete set of products or business services, or shared products/platforms/environments that are used/consumed by other DevOps Teams.？ Accountable with the Digital Client Servicing – Customer Data Servicing and Colleague Experience Enablement two capability lead to review requirements from a testability perspective and formulate the non-functional testing strategy.

Accountable together with Security Specialists or Product owner to formulate the security testing strategy.

Accountable for ensuring compliance of the products and services with mandatory and regulatory requirements, control objectives in the risk and control framework and technical currency (in line with published standards and guidelines) and, with the architecture function, implementation of the business imperatives.

Accountable for ensuring that all activities performed by teams adhere to the relevant prevailing data standards and data controls.

Work with the product owner to ensure that work is de-constructed and translated into development activities across teams.

Accountable for the creation and management of epics, backlog management and prioritisation across teams and for conformance to the IT operating model with regards to agile and Technology Practices.

Accountable for ensuring that all activities performed by Teams adhere to the relevant Service Management Standards, and high data quality exists in Service Management systems of record.

Work with product owner & team to ensure that the lead time to deploy changes is continuously improving and benchmarks appropriately across other functions within the DevOps team.

Work with product owner & team to ensure that high levels of automation are implemented and maintained across the teams.

Work with product owner & team to ensure that service levels are maintained and improved.

Participate as part of the DevOps leadership team in ensuring consistent process and practice is maintained across the DevOps team.

Accountable for ensuring that test strategies across DevOps activities are in place across teams for the products they support

Ensure that the product test strategy includes Test automation, Test Data and Environments – including virtual services.

Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.

Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable

Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.

Manage a team, with accountability for the performance of the team activities and focuses on continuous improvement of the performance of the team from a productivity, service, quality, training and effectiveness perspective.

Removing impediments for the team and shield them from interruptions, act as a coach to the team, Product Owner and wider organisation to help them continually improve, and facilitates the delivery of work and where appropriate.

Ensure all activities performed within the team adhere to the relevant data standards and data controls.

Ensure the level of automation within the team is optimised at all times, reducing the need for human intervention in the design, development and operational lifecycles, including decisions on tooling to achieve optimal performance.

Work with the Product Owner, Solution & Platform Architects to identify changes required, create & agree necessary stories.

Work with the Agile Lead to ensure efficient flow of the backlog of change activities.

Accountable for ensuring products and services maintain compliance with mandatory and regulatory requirements and control objectives within the risk and controls framework.

Responsible for ensuring group controls are maintained within the team activities and remediation activities are resolved swiftly.

Accountable for the operational stability, integrity and availability of products and services supported by the team.

Providing support the solution architect to ensure that solutions and services are supported by the right architectures & systems.

Knowledge & Experience / Qualifications

- Customer focused, results based approach, able to deliver to deadlines.

- Extensive experience in a senior IT management / delivery role / technical solution or architecture role

- Experience in a global or regional roles, delivering complex global programmes and projects effectively to deliver targets across diverse cultures

- Extensive experience in a managerial role within an IT or related field, including experience of managing a global function with a geographically dispersed team

- Ability to work in an unstructured and changing environment, competent at managing an ever-changing backlog and are able to pivot on strategy and priorities when business needs arise

- Knowledge of service-oriented architecture, strong understanding of modern API’s enablement, RESTFul services, building services, technical product development, and project management

- A first-hand working knowledge of current web technologies, specifically mobile applications, understanding the following terms and their context for development

- Proven ability to rapidly build relationships with key stakeholders, selectively communicating technical ideas to both technical and non-technical stakeholders

- Ability to influence teams to think "outside" the box and look at solutions/approaches outside traditional comfort zones

- Able to broker agreement between IT and the business in a tactful and non-aggressive way

- Ability to question and reduce costs

- Strong interpersonal skills

- Experience in an Digital environment, understanding of the value technology adds to the business.

- Energetic, positive attitude and team player, having a sense of urgency and enthusiasm in developing a best in class product

- Have experience working with Agile lifecycle, tracking and process management tools, e.g. Rally, JIRA

- 3+ years of Technical Product Management experience in a related industry

- 5+ years of Team management

- Minimum of 10 years IT working experience

匯豐是世界上規(guī)模最大的銀行及金融服務(wù)機(jī)構(gòu)之一。我們通過四大環(huán)球業(yè)務(wù)：零售銀行及財富管理、工商金融、環(huán)球銀行及資本市場以及環(huán)球私人銀行，為超過4,500萬名客戶提供服務(wù)。我們的業(yè)務(wù)網(wǎng)絡(luò)遍及歐洲、亞洲、中東及非洲、北美和拉美，覆蓋全球71個國家和地區(qū)。

    匯豐在全球設(shè)有約4,400個辦事處，其也是在內(nèi)地投資最多的外資銀行之一，在投資自身發(fā)展的同時，也入股內(nèi)地中資金融機(jī)構(gòu)，包括交通銀行。匯豐中國已在內(nèi)地50多個城市設(shè)立了超過170個服務(wù)網(wǎng)點，是內(nèi)地網(wǎng)點最多、地域覆蓋最廣的外資銀行。

匯豐旨在把握市場增長機(jī)會，致力建立聯(lián)系以協(xié)助客戶開拓商機(jī)，推動企業(yè)茁壯成長及各地經(jīng)濟(jì)繁榮發(fā)展，而最終目標(biāo)是讓客戶實現(xiàn)理想。

匯豐軟件開發(fā)（廣東）有限公司（下稱“我司”）是匯豐集團(tuán)于2006年7月，經(jīng)廣州高新技術(shù)產(chǎn)業(yè)開發(fā)區(qū)天河科技園管理委員會批準(zhǔn)成立的外商獨資企業(yè)。發(fā)展至今，共有約3,400名正式員工，99%的員工是大專及本科以上人才。

我司主要從事匯豐集團(tuán)的計算機(jī)軟件（系統(tǒng)）開發(fā)、設(shè)計、維護(hù)、銷售、技術(shù)轉(zhuǎn)讓、技術(shù)咨詢等服務(wù)。開發(fā)的系統(tǒng)包括信用卡、保險、私人理財、網(wǎng)上/電話銀行、股票/基金/外匯買賣、進(jìn)出口業(yè)務(wù)、企業(yè)銀行業(yè)務(wù)及辦公自動化/工作流等系統(tǒng)。服務(wù)地區(qū)遍布全球，包括國內(nèi)、亞太地區(qū)（如香港、印度、日本等地）和歐美等國（如美國、英國、加拿大等）。2012年6月，匯豐軟件與匯豐客服正式啟用太古匯運營中心作為辦公場所，總辦公面積約4萬平方米，可容納超過6,400人辦公。新辦公大樓是由世界級建筑師和設(shè)計師ARQ設(shè)計，目前已獲得美國綠色建筑協(xié)會的能源與環(huán)境的設(shè)計先鋒LEED黃金認(rèn)證，該認(rèn)證為環(huán)保建筑的國際標(biāo)準(zhǔn)，顯出匯豐高度重視企業(yè)可持續(xù)發(fā)展。

我司在各個軟件開發(fā)平臺（IBM MAINFRAME，AS400，JAVA，UNIX，DB2，ORACLE）都擁有專業(yè)的和強(qiáng)大的工程師團(tuán)隊，尤其是在IBM大型機(jī)、AS400商用計算機(jī)系統(tǒng)方面，以特定的軟件開發(fā)項目，向客戶提供專業(yè)優(yōu)質(zhì)的IT技術(shù)服務(wù)，包括軟件設(shè)計、代碼研發(fā)、匯編、測試、系統(tǒng)功能修正或更新、軟件技術(shù)手冊、用戶指南等。另外，除了提供軟件開發(fā)業(yè)務(wù)，還涉及軟件維護(hù)和技術(shù)支持，包括軟件異常處理，程序更新等。我司也是集大型機(jī)開發(fā)，小型機(jī)開發(fā)，網(wǎng)頁服務(wù)開發(fā)、技術(shù)研究、技術(shù)培訓(xùn)和軟件產(chǎn)品支持維護(hù)等任務(wù)于一體的高新技術(shù)產(chǎn)業(yè)基地，主要擔(dān)負(fù)全面提高匯豐銀行電子信息化應(yīng)用水平的重任。

    成立12年來，我司以一流的技術(shù)和一流的產(chǎn)品有力地提升了我行的市場競爭優(yōu)勢，奠定了電子化建設(shè)領(lǐng)先于全球同行的基礎(chǔ)，其中非接觸式移動支付項目在2012年榮獲匯豐技術(shù)服務(wù)聯(lián)賽鉑金獎。該獎項充分肯定了匯豐軟件開發(fā)的團(tuán)隊通過創(chuàng)新在技術(shù)上的顯著突破。非接觸式移動支付在2012年11月發(fā)布，是匯豐集團(tuán)首個提供的創(chuàng)新服務(wù)，同時讓匯豐成為香港地區(qū)首家推出非接觸式移動支付服務(wù)的銀行。2017年在新版手機(jī)銀行中推出了人臉識別功能，以不宜復(fù)制的生物識別方式，在提升資金轉(zhuǎn)帳安全性的同時，也消除了客戶因沒有隨身攜帶TOKEN而無法隨時進(jìn)行移動支付的不便，令小額移動支付更為安全和便捷，匯豐由此成為首家在國內(nèi)啟用該新技術(shù)的外資銀行。

    我司自2006年以來，致力于提升自身的技術(shù)質(zhì)量管理和服務(wù)標(biāo)準(zhǔn)化能力，分別通過國際質(zhì)量標(biāo)準(zhǔn)CMMI3認(rèn)證和ISO20000認(rèn)證。并且在高新技術(shù)、軟件和服務(wù)外包等行業(yè)榮獲多項殊榮，包括有：“高新技術(shù)培育企業(yè)”、“廣東省軟件企業(yè)”、“廣東省軟件業(yè)務(wù)收入前百家企業(yè)”、“廣東省重點軟件出口企業(yè)”、“技術(shù)先進(jìn)型服務(wù)企業(yè)”、“廣州市外商投資總部企業(yè)”、“廣東省服務(wù)外包示范企業(yè)”、“廣州市十大服務(wù)外包企業(yè)”等。同時還是廣東省服務(wù)外包產(chǎn)業(yè)促進(jìn)會副會長單位、廣東軟件行業(yè)協(xié)會副會長單位、廣東省現(xiàn)代信息服務(wù)行業(yè)協(xié)會會員、廣東省社會團(tuán)體單位、廣州市服務(wù)外包行業(yè)協(xié)會理事單位、廣州市軟件行業(yè)協(xié)會常務(wù)理事單位、廣州服務(wù)外包行業(yè)協(xié)會理事單位、廣州市高新技術(shù)企業(yè)協(xié)會會員。

    從2010年開始，公司的管理團(tuán)體逐漸實現(xiàn)由本地員工進(jìn)行管理。為了能使我們的員工掌握先進(jìn)的開發(fā)、管理技術(shù)和鼓勵創(chuàng)新思維，除了由公司培訓(xùn)部進(jìn)行內(nèi)部培訓(xùn)外，還包括與華南理工大學(xué)合作進(jìn)行相關(guān)的技術(shù)培訓(xùn)，鼓勵資助員工參加軟件工程，MBA等外部課程。經(jīng)過人力資源專業(yè)評審及大眾求職者的共同評選，匯豐軟件憑借在企業(yè)聲譽、雇主吸引力、品牌認(rèn)知度等方面的卓越表現(xiàn)，曾先后獲得 “2012廣州年度最佳雇主”、“2014年度中國最佳雇主TOP100 CHINA BEST EMPOLER AWARD 2014”、“2015年度人力資源100強(qiáng)企業(yè)”及“2016年中國城市最佳雇主”等稱號。

    匯豐長久以來始終懷著強(qiáng)烈的責(zé)任感來經(jīng)營業(yè)務(wù)，將企業(yè)可持續(xù)發(fā)展視作公司取得長遠(yuǎn)成功的關(guān)鍵，熱衷于公益事業(yè)，樂意承擔(dān)社會責(zé)任。多次組織公司人員參與大量的企業(yè)可持續(xù)發(fā)展公益活動?；顒臃秶w教育、環(huán)境、社會公益等等。如：廣西山區(qū)探訪、梅州巖東小學(xué)支教、心連心系列活動。同事充當(dāng)志愿者自備課程，培養(yǎng)他們的學(xué)習(xí)興趣，豐富當(dāng)?shù)亓羰貎和氖罴偕?。我們也向他們傳播“知識改變命運，教育創(chuàng)造機(jī)會”的理念，鼓勵當(dāng)?shù)丶议L重視并支持兒童教育，增強(qiáng)留守兒童通過自己的努力走出大山的勇氣和信心。

匯豐長期支持環(huán)境保護(hù)，提升同事個人的環(huán)保意識，分擔(dān)保護(hù)環(huán)境的責(zé)任。近年來我們組織了淡水資源監(jiān)測活動、拜客綠色出行活動、衣舊情深衣服捐贈活動、有機(jī)種植活動、減碳節(jié)約能源活動、匯豐綠色種子計劃等一系列活動。除了提升同事個人意識的同時，也影響并帶動身邊的人一起保護(hù)環(huán)境。除此以外，我們還經(jīng)常組織同事參與社區(qū)公益活動，關(guān)注弱勢群體，探訪空巢老人，扶持低保家庭，關(guān)愛自閉癥兒童，慈善義跑，少年宮特殊兒童義教等活動，將“匯志踐行，由心出發(fā)”的公益口號帶出公司、帶進(jìn)社區(qū)，深入地將匯豐可持續(xù)發(fā)展的企業(yè)理念變?yōu)閷嵺`。此舉更獲得了社會各界的認(rèn)可，先后獲得“最佳公益企業(yè)”和“最佳社會責(zé)任企業(yè)”的稱號。

圍繞“優(yōu)質(zhì)，高效，創(chuàng)新”的發(fā)展主旨，匯豐軟件開發(fā)（廣東）有限公司正以國際一流的軟件開發(fā)中心為要求，以先進(jìn)的管理理念和創(chuàng)新的研發(fā)體制，不斷推出卓越的金融科技產(chǎn)品，為增強(qiáng)匯豐集團(tuán)核心競爭力打好堅實的基礎(chǔ)。匯豐作為領(lǐng)先的國際銀行，擁有卓越的人才和財務(wù)實力，加上正確的策略焦點和企業(yè)價值，正在不斷為客戶提供更加優(yōu)質(zhì)的服務(wù)，為職工謀求最大的福利，為當(dāng)?shù)貏?chuàng)造更大的效益。