Principal Accountability: 

The role is to plan, organize and manage international delivery of BPO 
(Business Process Outsourcing) projects for large-scale multinational 
companies. This will embrace client management, stakeholder management, 
delivery management, and team management. Details are as followed: 

1) Service Delivery: 
？ Ensures that all deliverable for the project are created, approved and 
updated on ongoing manner; 
？ Ensures that all targets and deadlines described in KPIs and SLAs are 
met according to client’s expectations; 
？ Assigns priorities for operations and services delivered to the client; 
？ Assures sufficient resources to perform operations for the clients; 
？ Ensures that operations are run according to budget constrains for the 
project. Compare costs against revenues, approve and control 
expenses, approve financial data and forecasts, approve billing 
calculation based on contract, identify potential risks related to 
project’s financials and report then to senior management; 
？ Perform negotiations with the client on project’s financials when 
required. 

2) Continuous Improvements: 
？ Continually strives to simplify, standardize and improve processes 
across all countries subject to approval of the Client; 
？ Continually considers improvement opportunities and encourages the 
Team to do the same. Focuses on continuously developing business relationship; 
？ Ensures processes within the project are performed efficiently and 
？ improvements are introduced to inefficient processes within the 
project; 
？ Ensure that appropriate controls are implemented to reduce the risk 
delays and errors. Ensure ISO documentation is completed and 
？ updated on ongoing manner. Promote 6 Sigma approach within the 
project. 

3) Team Management: 
？ Creates strong and effective teams motivated towards effective
performance and objectives realization;
？ Based on the scope of project identifies profiles for recruited
employees;
？ Defines expectations towards employees;
？ Ensures the workload is properly assigned to employees;
？ Identifies areas for employees’ development;
？ Develops individuals with coaching, delegating and constructive
feedback practices;
？ Cooperate with HR department on staff development and staff issues
resolution.
？ Motivates employees with tools available within the company.

4) Contribution to the selling process: 
？ Takes the opportunity to increase scope of services performed within
the company by participation in selling process;
？ Cooperates with sales and transition team on most effective projects’
set-up for new deals, advises on transition projects, share “best
practice” and experience with other project managers.


任職要求：
Person Specification: 
？ At least 7 years working experiences.
？ Degree in Finance and Accounting and advanced knowledge of Finance and Accounting 
？ High level customer service skills 
？ Well organized and able to work on multiply tasks 
？ Advanced project management skills 
？ Good people management skills 
？ Fluency in English 

2) Desirable: 
？ In-depth knowledge of finance & accounting systems processes and 
procedures 
？ BPO experience will be a plus. 
？ Knowledge of processes and procedure of other functions 
？ Additional professional qualifications: MBA, ACCA or equivalent 

 logoCapgemini于1967年在法國成立,至今在全球擁有超過92,000名員工，并且在咨詢服務(wù)、信息技術(shù)、外包服務(wù)及本地專業(yè)服務(wù)領(lǐng)域處 于國際領(lǐng)先地位。BPO（業(yè)務(wù)流程外包）服務(wù)是Capgemini的三大核心業(yè)務(wù)之一。在今天高度競爭的市場環(huán)境中，外包更需要真誠承諾、資源和專有技 術(shù)。外包正日益成為企業(yè)高管針對市場需求做出更為迅捷、靈活回應(yīng)的戰(zhàn)略力量。四十年的豐富經(jīng)驗(yàn)，超過100個(gè)共享服務(wù)中心的建立和優(yōu)化，對所有領(lǐng)域的客戶 而言，Capgemini都是一個(gè)值得信賴的供應(yīng)商。Capgemini已成為世界主要的外包服務(wù)供應(yīng)商之一，并在全球擁有近12,000名專職外包雇員 和19億歐元的年收入。廣東凱捷商業(yè)數(shù)據(jù)處理服務(wù)有限公司是Capgemini集團(tuán)的全資子公司，是Capgemini全球重要的外包業(yè)務(wù)交付中心之一。 凱捷于1999年落戶廣州，經(jīng)過10年努力，目前在廣州海運(yùn)大廈及佛山南海廣東省金融高新技術(shù)區(qū)擁有兩個(gè)營運(yùn)中心，辦公場地面積超過7千平方米，員工總數(shù) 逾900多人，國際一級標(biāo)準(zhǔn)的機(jī)房面積超過120平方米，擁有13個(gè)國際知名的全球性客戶；目前主要客戶位于歐洲、北美、日本、韓國、香港等國家和地區(qū)， 行業(yè)涵蓋快消、零售、能源、化工、物流及制造業(yè)等，主要業(yè)務(wù)包括財(cái)務(wù)、會計(jì)、人力資源、物流等業(yè)務(wù)流程外包服務(wù)。凱捷的員工每一天都分別通過使用SAP、 Oracle等ERP系統(tǒng)，為遍布全球的客戶提供實(shí)時(shí)而優(yōu)質(zhì)的服務(wù)。