職位方向： IT Helpdesk

Main Purpose

Provide user support and customer service on company-supported computer applications and platforms, maintain IT infrastructure (network devices and server) in office. Troubleshoot problems and advise on the appropriate action.

Responsibilities:

• Provide IT support and resolve problems in accordance with established SLA
• Monitor and respond quickly and effectively to requests received through the Service Desk or direct request from users
• Monitor IT request assigned to the queue and process based on priority
• Provides technical support to users for troubleshooting issues and answering questions. Onsite Hand/Eyes support contact for Group IT.
• 2nd level Support for users (Group IT supported hardware, software, applications & tools) Onsite (Hand/Eyes) support contact for Projects, Service Desk and other Group IT teams.
• REMEDY (ITSM) ticket handling or other ticket registration system

• Manage PPT (Personal Productivity Tools) for 1000+ Desktop/Laptop including global image, patch update, anti-virus update, application upgrade & deployment, by utilizing global systems such as SCCM, etc.

• Assist with onboarding of new users. PC preparations (W’10 incl. MS Office build, configuration) and start up training (provisioning) to new users
• Install, test and configure new workstations, peripheral equipment and software
• Maintain inventory of all equipment, software and software licenses
• Perform timely workstation hardware and software upgrades as required
• Preparation and submission of activity reports
• Vendor management
• Maintain file server and data backup

• Assist to IT manager in daily working, including IT routine process.
• Working hard in new IT projects and solutions for business, finish assigned tasks in time as project planning
• Manage IT Audit and Compliance

Key Competencies:

• Incident management knowledge
• Oral and written communications
• Customer service orientation
• Problem analysis and solving skills
• Attention to details
• Team player
• Planning and organizing

Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.

• IT HW/SW knowledge, such as Microsoft products

• IT service knowledge, ITIL

• Desktop management skills such as global images, SCCM, WSUS, Patch update, Anti-virus update, and Application upgrade and deployment
• CCNA / MCSE equivalent knowledge： basic routing/switching, security/firewall, wireless, DNS, DHCP, Active Directory

 logoCapgemini于1967年在法國(guó)成立,至今在全球擁有超過(guò)92,000名員工，并且在咨詢(xún)服務(wù)、信息技術(shù)、外包服務(wù)及本地專(zhuān)業(yè)服務(wù)領(lǐng)域處 于國(guó)際領(lǐng)先地位。BPO（業(yè)務(wù)流程外包）服務(wù)是Capgemini的三大核心業(yè)務(wù)之一。在今天高度競(jìng)爭(zhēng)的市場(chǎng)環(huán)境中，外包更需要真誠(chéng)承諾、資源和專(zhuān)有技 術(shù)。外包正日益成為企業(yè)高管針對(duì)市場(chǎng)需求做出更為迅捷、靈活回應(yīng)的戰(zhàn)略力量。四十年的豐富經(jīng)驗(yàn)，超過(guò)100個(gè)共享服務(wù)中心的建立和優(yōu)化，對(duì)所有領(lǐng)域的客戶(hù) 而言，Capgemini都是一個(gè)值得信賴(lài)的供應(yīng)商。Capgemini已成為世界主要的外包服務(wù)供應(yīng)商之一，并在全球擁有近12,000名專(zhuān)職外包雇員 和19億歐元的年收入。廣東凱捷商業(yè)數(shù)據(jù)處理服務(wù)有限公司是Capgemini集團(tuán)的全資子公司，是Capgemini全球重要的外包業(yè)務(wù)交付中心之一。 凱捷于1999年落戶(hù)廣州，經(jīng)過(guò)10年努力，目前在廣州海運(yùn)大廈及佛山南海廣東省金融高新技術(shù)區(qū)擁有兩個(gè)營(yíng)運(yùn)中心，辦公場(chǎng)地面積超過(guò)7千平方米，員工總數(shù) 逾900多人，國(guó)際一級(jí)標(biāo)準(zhǔn)的機(jī)房面積超過(guò)120平方米，擁有13個(gè)國(guó)際知名的全球性客戶(hù)；目前主要客戶(hù)位于歐洲、北美、日本、韓國(guó)、香港等國(guó)家和地區(qū)， 行業(yè)涵蓋快消、零售、能源、化工、物流及制造業(yè)等，主要業(yè)務(wù)包括財(cái)務(wù)、會(huì)計(jì)、人力資源、物流等業(yè)務(wù)流程外包服務(wù)。凱捷的員工每一天都分別通過(guò)使用SAP、 Oracle等ERP系統(tǒng)，為遍布全球的客戶(hù)提供實(shí)時(shí)而優(yōu)質(zhì)的服務(wù)。