Job Description

Responsible for providing IT onsite technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Typical Duties

§  Perform daily support of personal computer hardware and software, IP Phone, mobile device video conference, printer, projector, and other peripheral.

§  Provide troubleshooting of all workplace hard ware and software, computer, phone, mobile device, video, printer, projector.                                  

§  Follow and perform Capgemini BSv IT Assets management process to store, track and secure all IT and Capgemini asset.

§  Perform installation and configuration of Windows image, MAC OS, and other computers,

§  Fulfill Capgemini IT asset management and comply information security policy.

§  Logs relevant incident/service request details per help desk procedures

§  Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

§  Escalates unresolved incidents/service requests within agreed timescales

§  Ensures tickets are always updated until issues are resolved

§  Communicates with the leads and managers regarding incident progress

§  Support for various ad-hoc initiatives / projects / audits /asset inventory / VIP requests

§  Support onsite New Hire Onboarding, Coordinates with Provisioning and Depot for hardware repair and swaps.

§  Be flexible and take initiative to anticipate user needs, able to deal with irate clients.

§  Special events coverage and Other assigned duties.

Technical Skill List - Must

§  Familiar with Microsoft Windows desktop OS and Office application.

§  Familiar with INTEL compatible hardware, various of laptop and desktop PC

§  Familiar with popular peripheral equipment and facility, such as MFP, projector, etc.

§  Familiar with Video conference setting and troubleshooting

§  Familiar with the most popular mobile device and application, such as iOS, Android and windows mobile based.

Technical Skill List - Preferred

§  Familiar with Microsoft server product knowledge, such as AD, share point, etc.

Qualification

§  Bachelor’s degree in computer science or a related field. 2 years related work experience is necessary.

§  Technical support experience in SysAid service desk and onsite support.

§  Excellent teamwork and communication skills.

§  Proactive, organized and able to prioritize tasks. Able to multi-tasks.

§  Ability to quickly gain knowledge and understanding, Strong problem-solving skills.

 logoCapgemini于1967年在法國(guó)成立,至今在全球擁有超過92,000名員工，并且在咨詢服務(wù)、信息技術(shù)、外包服務(wù)及本地專業(yè)服務(wù)領(lǐng)域處 于國(guó)際領(lǐng)先地位。BPO（業(yè)務(wù)流程外包）服務(wù)是Capgemini的三大核心業(yè)務(wù)之一。在今天高度競(jìng)爭(zhēng)的市場(chǎng)環(huán)境中，外包更需要真誠(chéng)承諾、資源和專有技 術(shù)。外包正日益成為企業(yè)高管針對(duì)市場(chǎng)需求做出更為迅捷、靈活回應(yīng)的戰(zhàn)略力量。四十年的豐富經(jīng)驗(yàn)，超過100個(gè)共享服務(wù)中心的建立和優(yōu)化，對(duì)所有領(lǐng)域的客戶 而言，Capgemini都是一個(gè)值得信賴的供應(yīng)商。Capgemini已成為世界主要的外包服務(wù)供應(yīng)商之一，并在全球擁有近12,000名專職外包雇員 和19億歐元的年收入。廣東凱捷商業(yè)數(shù)據(jù)處理服務(wù)有限公司是Capgemini集團(tuán)的全資子公司，是Capgemini全球重要的外包業(yè)務(wù)交付中心之一。 凱捷于1999年落戶廣州，經(jīng)過10年努力，目前在廣州海運(yùn)大廈及佛山南海廣東省金融高新技術(shù)區(qū)擁有兩個(gè)營(yíng)運(yùn)中心，辦公場(chǎng)地面積超過7千平方米，員工總數(shù) 逾900多人，國(guó)際一級(jí)標(biāo)準(zhǔn)的機(jī)房面積超過120平方米，擁有13個(gè)國(guó)際知名的全球性客戶；目前主要客戶位于歐洲、北美、日本、韓國(guó)、香港等國(guó)家和地區(qū)， 行業(yè)涵蓋快消、零售、能源、化工、物流及制造業(yè)等，主要業(yè)務(wù)包括財(cái)務(wù)、會(huì)計(jì)、人力資源、物流等業(yè)務(wù)流程外包服務(wù)。凱捷的員工每一天都分別通過使用SAP、 Oracle等ERP系統(tǒng)，為遍布全球的客戶提供實(shí)時(shí)而優(yōu)質(zhì)的服務(wù)。