Responsibilities

-Conducts briefing updates, promotions and other important information that he team needs to be aware of

-Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with supervisors and managers

-Designing and developing training and development programs based on both the organization’s and the individual's needs (modules, assessment tools, certification forms and facilitator guide)

-Devising individual learning plans

-Ensuring that statutory training requirements are met;

-Amending and revising programs as necessary, in order to adapt to the changes that occur in the work environment;

-Keeping up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses;

-Other duties, tasks and projects as assigned at any time.

-Deliver new hire training on client product knowledge with emphasis on customer service and sales skills

-Supervises trainees/agents while in their training period

-Ensure that all trainees are actively engaged in the training process through the planning and implementation of activities and incentives

-Ensure that the Daily Training Summary (DTS) which consist of trainees’ data compilation, attendance report generation, and accompanying analyses are completed and provided to the Operations team and TQM immediately after training

-Partner with clients in curriculum design and modification. Develop associated supporting materials

-Conduct ongoing refresher and cross-training modules in critical areas as identified by the quality and operations teams

-Any other duties and responsibilities assigned by management

Qualifications

-Bachelor’s degree required.

-Must have a minimum of 2 years experience with proven success in a training delivery role in a contact centre environment where concise and accurate verbal communications as well as active listening were critical skills.

-Customer service oriented with good interpersonal skills

-Must have good working attitude and a good team player

-Flexible and diplomatic in handling customer complaints issues

-Must be willing to work on shifts and working on Public Holiday

-Good command of English and local dialect. Cantonese and Mandarin is an added advantage

-Trainer should have strong communication and customer service skills as well as advanced organization, time management, and analysis skills.

Note: 可以通過系統(tǒng)直接投簡歷;或者將您的簡歷包括薪酬期望值電郵至: gz.recruit@starcruises.com

云頂香港于一九九三年九月成立，是亞洲郵輪業(yè)的先驅(qū)，致力于將亞太地區(qū)發(fā)展成為國際郵輪航線目的。目前，麗星郵輪連同挪威郵輪為世界第三大郵輪公司，合共擁有18艘郵輪，航線遍及全球200多個(gè)目的地，提供約35000個(gè)標(biāo)準(zhǔn)床位?，F(xiàn)時(shí)，云頂香港總部位于香港，并分別于世界各地超過20個(gè)地方設(shè)有辦事處，包括澳洲、中國、印度、印尼、日本、韓國、馬來西亞、菲律賓、新加坡、瑞典、臺(tái)灣、泰國、阿拉伯聯(lián)合酋長國、英國及美國。云頂香港仔香港聯(lián)合交易所有限公司為注冊上市公司，其股份亦在新加坡證券交易所有限公司的Global Quote買賣。