Supervisor - Contact Centre(職位編號:GZ-SP1005)
更新日期:2014-08-29
職位描述公司簡介
Responsibilities:
* Oversee team of junior and senior officers.
* Resolve complaints/customer issues.
* Supervise and assist in training.
* Assess the quality of telephone handling skills of customer service and provide constructive feedback on areas for improvement.
* Provide guidance and advice to agent's performance, to ensure agents are adequately skilled to meet team objectives.
* Hold briefing sessions to ensure agents are aware of the quality objectives of the department.
* Assist and support any ad-hoc projects.
Requirements:
* Minimum Diploma qualification.
* At least 1 year experience in a supervisory capacity or 1 year experience in providing direct coaching and mentoring to a team of staff (minimum team size of 15).
* Speak fluent English. Good command of Cantonese and Mandarin.
* Customer focused, team orientation, people management skills, results oriented.
* Flexible and diplomatic in handling customer complaints issues.
* Excellent telephone etiquette.
* Must be willing to work on shifts and working on Public Holiday.
聯(lián)系方式:
公司網(wǎng)址:http://www.starcruises.com
公司地址:廣州市越秀區(qū)中山六路238號越秀新都會大廈西座1901-1907
聯(lián)系電話:38110072
云頂香港于一九九三年九月成立,是亞洲郵輪業(yè)的先驅(qū),致力于將亞太地區(qū)發(fā)展成為國際郵輪航線目的。目前,麗星郵輪連同挪威郵輪為世界第三大郵輪公司,合共擁有18艘郵輪,航線遍及全球200多個目的地,提供約35000個標準床位?,F(xiàn)時,云頂香港總部位于香港,并分別于世界各地超過20個地方設有辦事處,包括澳洲、中國、印度、印尼、日本、韓國、馬來西亞、菲律賓、新加坡、瑞典、臺灣、泰國、阿拉伯聯(lián)合酋長國、英國及美國。云頂香港仔香港聯(lián)合交易所有限公司為注冊上市公司,其股份亦在新加坡證券交易所有限公司的Global Quote買賣。
廣州云頂旅游信息咨詢服務有限公司
- 企業(yè)性質(zhì): 三資企業(yè)
- 業(yè)務范圍: BPO
- 所屬行業(yè):
- 公司地址:廣州市越秀區(qū)中山六路238號越秀新都會大廈西座1901-1907
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