Key Responsibilities:
Support the day-to-day operations HR administration (on boarding administration, prepare new hire offer, contract and starter kit, perform pre-employment and post employment checks, p-file management, handle employee enquiries, benefits front end processing, employee life cycle administration, certificate of employment processing, exit management, etc);
Ensure that daily operations are meeting customer expectations and are delivered in accordance to the Service Level Memorandum (SLM) and in compliance to set regulatory, compliance, audit, risk and control and quality standards.
Build strong working relationships with customers and identify process-improvements to deliver better customer service.
Support all system enhancement projects and ad hoc initiatives related to process improvement.
Demonstrate exemplary commitment to customer service, consistently meeting agreed timeframes and adjusting to changing priorities by displaying willingness, cooperation, and concern for business issues.
Support any other HR Admin assigned work or projects.
Maintain accurate and updates operations manuals or procedure guides.

REQUIREMENTS:
HR Operations/Shared Service experience essential
Advanced MS Excel skills and basic MS Work skills
Fluent in Chinese for both written & verbal communications
Good English for both written and verbal communications
Excellent stakeholder management
Excellent interpersonal skills
Self-motivated demonstrating good analytical skills
Able to handle high volume of work & adapt to change
Able to plan and manage own time
Ability to work independently, multi-task, with minimum supervision
Demonstrate initiative and attention to detail
Understanding of Operational Risk, Risk and Control Self- Assessment, Information Security, Continuity of Business and Records Management processes
3-5 years HR working experiences preferred

花旗金融信息服務(wù)（中國）有限公司廣州分公司是花旗金融信息服務(wù)（中國）有限公司在廣州設(shè)立的分支機構(gòu)，成立于2012年5月25日。其主要經(jīng)營以承接服務(wù)外包方式提供數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)支援服務(wù)。主要經(jīng)營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)離岸服務(wù)外包收入為主，以美元外匯結(jié)算。