Responsibilities

崗位職責(zé)

-Perform collection activities according to Collection department related work guideline and P&P, collect past due amount, protect asset of the bank.

按照催收部相關(guān)工作指引和政策流程的要求聯(lián)絡(luò)客戶，催收逾期款項，維護銀行資產(chǎn)；

-Contact customers by telephone or other applicable means, assess the individual circumstances and decide upon an appropriate course of action. This will include determining reasons for non-payment, negotiating payment arrangements, offering suggestions to customers on how to meet their obligations and advising them as to the possible consequences of not meeting the obligations.

通過電話或其他可用途徑聯(lián)系客戶，評估其個體情況，確定合適的行動方案，包括確定為付款的原因，商討付款計劃、為客戶該如何履行其義務(wù)提供建議、說明未履行義務(wù)的后果等；

-Exercise good judgment on assessing client’s specific situation, recommend timely actions or other collection activity where appropriate.

對客戶個體情況評估進行判斷，建議采取及時的措施或其他恰當(dāng)?shù)拇呤辗椒ā?/P>

Qualifications

崗位要求

-College degree or above, with at least 1 year experience of telephone collection or banking contact center.

大專以上學(xué)歷，一年以上電話催收或銀行呼叫中心工作經(jīng)驗；

-Excellent Interpersonal, communication, process and negotiation skills.

出色的人際交往和溝通能力、處理和談判技巧；

-With team spirit, be proactive, determined, excellent execution and ability to facilitate business running.

富團隊協(xié)作精神，積極主動，處事果斷，具出色的執(zhí)行、推動力；

-Good collection knowledge and skill, good learner.

良好的催收業(yè)務(wù)知識和技巧，學(xué)習(xí)能力強。

If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.

如對花旗職位感興趣，請點擊登錄我們的招聘網(wǎng)站直接申請。進入英文網(wǎng)站申請，請登陸https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；進入中文網(wǎng)站申請，請登錄https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。

恕不接受經(jīng)由其它方式提交的求職申請。

花旗金融信息服務(wù)（中國）有限公司廣州分公司是花旗金融信息服務(wù)（中國）有限公司在廣州設(shè)立的分支機構(gòu)，成立于2012年5月25日。其主要經(jīng)營以承接服務(wù)外包方式提供數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)支援服務(wù)。主要經(jīng)營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)離岸服務(wù)外包收入為主，以美元外匯結(jié)算。