Responsibilities

- Oversee daily operations of inbound reservation and support services unit as well as marketing, sales and IT.

- Ensure service levels are met.

- Analyze call statistics.

- Plan workflow and structure.

- Solve escalated complaints.

- Motivate and lead teams.

- To carry out safety and security duties from time to time and be assigned as member of the Crisis Management Team, as and when needed.

- Other duties, tasks and projects as assigned at any time.

Qualifications and Experience

- Minimum Bachelor Degree in any discipline.

- Preferable 3-4 years of supervisory experience in supervise customer service/contact centre environment.

- Strong interpersonal, negotiation and problem solving skills.

- Results and outcome oriented.

- Possess personal leadership skill in promoting customer focused and a team member.

- Fluency in written and spoken English is essential. Abel to converse in local dialect. Mandarin and Cantonese is an added advantage.

Note: 可以通過系統(tǒng)直接投簡歷;或者將您的簡歷包括薪酬期望值電郵至: gz.recruit@starcruises.com

云頂香港于一九九三年九月成立，是亞洲郵輪業(yè)的先驅(qū)，致力于將亞太地區(qū)發(fā)展成為國際郵輪航線目的。目前，麗星郵輪連同挪威郵輪為世界第三大郵輪公司，合共擁有18艘郵輪，航線遍及全球200多個目的地，提供約35000個標準床位?，F(xiàn)時，云頂香港總部位于香港，并分別于世界各地超過20個地方設有辦事處，包括澳洲、中國、印度、印尼、日本、韓國、馬來西亞、菲律賓、新加坡、瑞典、臺灣、泰國、阿拉伯聯(lián)合酋長國、英國及美國。云頂香港仔香港聯(lián)合交易所有限公司為注冊上市公司，其股份亦在新加坡證券交易所有限公司的Global Quote買賣。