崗位職責(zé):

-Initiate and plan Business migrations/development ensuring a low cost, high quality service to the business areas ensuring that risk is minimized and profit is maximized through effective management of costs/resources.
-Ensure that processes and procedures are continually reviewed and improved and the changes are communicated and implemented effectively.
-Entail checking on internal audits and measures undertaken and regularly review them in order to maintain quality and productivity at the optimum level.
-Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staffs who take pride in working for the Company.
-Develop staff to achieve their potential to both meet Company objectives and manage attrition.
-Implement the Group Compliance Policy, as applicable to the roles
-Aware the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring

-Degree holder.
-5 years supervisory experience of which at least 2 years in managerial role and should have direct management experience in operational areas.
-At least 2 to 3 years experience of managing a staff workforce of at least 10. Proven ability to direct/motivate in a quick moving and highly competitive field.
-Previous experience and knowledge in Dispute and Chargeback area
-Previous exposure in departments where regular decision making is required
-Good writing and liaison skills are essential. A good score in English Language and Mathematics academically. Excellent communication skills, both verbally and written, in English, Putonghua and Cantonese.
-Knowledge of regulatory issues and economic/political climate of the region. Knows clearly the Bank’s position; can anticipate technology change and aware of the bottom line.

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。