Data & Information Management

The Data & Information Management Team provides a wide spectrum of services covering data management, big data discovery, management information & insights, campaign and customer contact management, digital analytics, risk management reporting, customer segmentation, customer analytics, to HSBC Retail Bank. Globally, there are 3 Data and Information Management teams with two of them in India and one in Guangzhou, China. The China team supports 15 markets in the Asia Pacific Region.

We are searching for a motivated individual to lead the Management Information & Insights team which:

任職資格

- Degree holder with major in Computer Science, Engineering, Quantitative Analysis, or business-related disciplines.

- At least 6 years of working experience preferably in banking or finance or insurance industry. Team leading experience is a plus.

- Analysis, Insight and Problem Solving: Strong problem solving skills (solution focus)

- identifying issues, developing insights and asking the right questions.

 - Innovative and Creative Thinking: Encourages curiosity and diversity of thoughts to generate ideas, experiments and takes calculated risks to improve the business.

- People Management and Collaboration: Leads and steers the team in the right direction; Successfully manages interaction within and across teams with professionalism and collaboration.

- Stakeholder Management: Effectively manages cross business and functional stakeholders to provide the deliverables needed to drive projects to completion.

- Compelling Communication: Expresses ideas, shares and presents information clearly and concisely; articulates messages, modifies approach, and builds connections/trust. Strong oral & written English.

- Project Management: Ability to drive projects to execution by developing deliverables timelines and effectively managing stakeholders. - Change Management: Can work in a fast paced environment with incomplete information.

- Technical skills preferred:

 Programming Skills: VBA, SQL, SAS, R & R Studio, Python, C++, Jupyter Notebook

Business Intelligence tools: Qlikview / Qliksense, Cognos, Tableau

DBMS: Teradata, MS SQL, Oracle, DB2

Technology exposure: Pega, Celebrus, Tealium, Adobe Analytics, Cloud Technologies and other related products, etc.

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。