崗位職責:

Impact on the Business
- Direct and ensure that Global Businesses and HOST requirements are delivered through effective leadership across two sites, representing one of the largest service providers to GTRF.
- Ensure financial and operational plans for the Business Service in GSC China are reviewed and met.
- To ensure the Financial Crime Control framework is effective and to ensure that the 2.1 M transactions processed annually are processed accurately and staff are sufficiently equipped with the right knowledge and skills to implement and sustain these controls.
- To work effectively with the GTRF business and with the HOST teams to transform the way we do business and bring simpler faster services to our customers through effective delivery of global transformation projects such as OCR-AI, System Integration and Digital Trade.
- Drive service excellence through operational oversight of the GSC China Business Service team and deliver quality, risk, people and financial performance targets.

Customers / Stakeholders
- Proactively engage with Global Businesses, HOST leadership teams, Transformation, and other stakeholders in Global Functions to ensure that goals and efforts are aligned to Business strategy and demand.
- Provide relevant and timely updates to senior Operations stakeholders, covering operational performance and anticipated impact on account of policy changes.
- Enable seamless end to end services to our customers at the lowest cost whilst continuing to meet regulatory and risk requirements.

Leadership & Teamwork
- Lead a highly motivated and skilled team, which allows GSC team to meet the business objectives.
- Build and maintain good working relationships with Business Partners, operate in an open and transparent way being fully accountable for supporting their business
- Support other Business Service Teams, and/or other stakeholders in driving operational change programmes.

Operational Effectiveness & Control
- To provide a platform to enable Group companies to significantly reduce their operating costs whilst maintaining Customer service standards.
- To continually re-assess the operational risks inherent in the business donor Group companies.
- Ensure adequate contingency procedures are in place to minimize the impact of partial or total site failure
- To be aware of the nature of our customers business/trading patterns and alert to any out of the ordinary transactions, which should be escalated to Senior Management
- To be fully conversant with FIM, anti money laundering and sanctions and internal procedures/polices and regulatory requirements of our business

- Minimum of 5 years of Trade Operations experience or Commercial Banking experience at a Senior Management level
- Change Management and Risk Management skills
- Good Finance background
- Strong analytical skills with ability to quickly interpret data & facts to arrive at meaningful conclusions
- Strong interpersonal skills
- Must be able to work independently
- Excellent communication skills in English - both oral & written
- Proven ability in team leadership, people and resource management
- A strong desire to achieve outstanding customer service
- Resilience under pressure and be able to work efficiently in order to meet aggressive deadlines

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。