崗位職責(zé):

To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Implement the Group Compliance Policy, as applicable to the roles. Aware the Operational Risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.

General Processing
To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreement’s. Responsible for rapport building and resolving customer inquiries in a professional manner (where applicable). Other responsibilities dependent on process assigned to.

Voice Work
Makes, receives customer calls and resolve customer inquiries in a professional manner. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution. Mainly be responsible for the HK JC credit card application process, which includes data capture, data compliance requirement, KYC and all global standard related procedure performing.

- Ability to multi tasks
- Good understanding of the specific process / products
- Experience in handling complex process and / or customer request/queries is preferred
- Good interpersonal and communication skill, willing to share, good teamwork spirit
- Careful and sensitive to data

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。