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Sales Manager

更新日期:2018-10-31
工作經(jīng)驗(yàn):
無要求
最低學(xué)歷:
大專
招聘人數(shù):
1
語言要求:
工作性質(zhì):
薪資范圍:
面議
職位類別:
工作地點(diǎn):
廣州市
分享到:
職位描述公司簡介

Sales and Correspondence Manager
Sales related
  • Develop a sales strategy to achieve sales goals and revenues. Set individual sales targets with sales team.
  • Oversee the activities and performance of the sales team. Evaluate performance of sales staff.
  • Provide feedback, support and coaching to the sales team. Plan and direct sales team training.
  • Forecast annual, quarterly and monthly sales revenue, help preparing budget.
  • Ensure that all CPOs' activities are in accordance with the guidelines and sales compliance.
  • Responsible for monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports, regular sales meetings and sales newsletters.
  • Work to identify areas of focus for boosters and incentive programs. Liaise with Biz on marketing campaign launch.


Correspondence related

  • Provide leadership to Correspondence Officers with a strong focus on service quality, service management and people management
  • Coach, develop and motivate Correspondence Officers to be proficient in providing superior services
  • Investigate and resolve complicated customer problems or serious complaints referred by sub-ordinates
  • Monitor the productivity, performance and the discipline of the staff members
  • Follow-up with various departments to settle daily problems and complaints
  • Coordinate & review with other HK CitiPhone Teams for meeting performance standard
  • Conduct timely capacity planning to ensure sufficient resources to handle the daily operations.
  • Ensure timely handling and approval of customer transactions and requests
  • Handle write-in inquiries on need basis


Requirements:

  • College graduate with at least 5 years relevant sales and service experience in Call Center, of which 3 years supervisory experience.
  • Fluent in spoken English/Cantonese/Mandarin.
  • Good command of written English/Chinese
  • Excellent interpersonal and communication skills. Previous experience in customer services sector a plus.
  • Technical sales skills, be able to motivate staff to deliver sales result.
  • Strong leadership and able to continuously motivate staff to achieve.
  • Comprehensive knowledge of financial planning, market and economic trend, compliance & security procedures.
  • Stress tolerance, innovation, team player.

聯(lián)系方式:

公司網(wǎng)址:http://www.citi.com.cn/html/cn/about_us/Our_infrustructure.html
公司地址:廣州市天河北路233號(hào)中信廣場辦公樓1801,07B,08房
聯(lián)系電話:020-35981296

花旗金融信息服務(wù)(中國)有限公司廣州分公司是花旗金融信息服務(wù)(中國)有限公司在廣州設(shè)立的分支機(jī)構(gòu),成立于2012年5月25日。其主要經(jīng)營以承接服務(wù)外包方式提供數(shù)據(jù)處理、后臺(tái)業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)支援服務(wù)。主要經(jīng)營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺(tái)業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)離岸服務(wù)外包收入為主,以美元外匯結(jié)算。

花旗金融信息服務(wù)(中國)有限公司廣州分公司

  • 企業(yè)性質(zhì): 三資企業(yè)
  • 業(yè)務(wù)范圍: BPO
  • 所屬行業(yè):外包服務(wù)
  • 公司地址:廣州市天河北路233號(hào)中信廣場辦公樓1801,07B,08房

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