崗位職責(zé):

**宣講會/校園招聘活動預(yù)告**

于2019/3/2 9:00~14:00，在廣東工業(yè)大學(xué)（大學(xué)城校區(qū)）舉行招聘會
于2019/3/7 14:30-18:00，在廣東金融學(xué)院龍洞校區(qū)招生與就業(yè)工作處面試2室舉行宣講會
于2019/3/16 9:00~15:00，在華南師范大學(xué)大城校區(qū)行政樓南面廣場舉行招聘會
于2019/3/30 9:00~15:00，在廣州大學(xué)大學(xué)校區(qū)中庭廣場舉行招聘會
于2019/4/27 9:00~15:00，在華南師范大學(xué)石牌校區(qū)桃李園舉行招聘會

實習(xí)機會同時開放，歡迎大二大三在校生，關(guān)注公眾號—招聘咨詢—實習(xí)機會，查看更多職位

-Contact Centre Business 匯豐零售銀行客戶聯(lián)絡(luò)中心
Founded in 1996, HSBC Contact Centre acts as a key channel of the bank to maintain customer relationship. For decades, HSBC Contact Centre has been an integral part of the HSBC Retail Banking and Wealth Management global businesses to deliver strong, sustainable returns through closer customer engagement. HSBC Contact Centre positions itself to be the Group’s fastest growing channel for revenue, empowering our people to drive customer satisfaction and digital transformation. In the evolving contact centre industry as well as the dynamic banking market, we dedicated in empowering a digital led conversation between HSBC and our customers. HSBC Contact Centre has been committing to provide the simpler, better and faster customer experience through outperforming ourselves in all sorts challenge and opportunity. This secures us the leading position in the industry as a 7 times Gold Award Winner and in other titles of the Hong Kong Contact Centre Association Award.
匯豐零售銀行客戶聯(lián)絡(luò)中心成立于1996年，是匯豐集團旗下專為匯豐香港客戶特設(shè)服務(wù)專責(zé)部門。多年來，匯豐客戶聯(lián)絡(luò)中心一直秉承真誠為客的專業(yè)精神，積極為我們的客戶打造優(yōu)質(zhì)專業(yè)的咨詢及服務(wù)?？萍既招略庐惖男滦徒?jīng)濟模式下，客戶聯(lián)絡(luò)中心突破自我，成功蛻變?yōu)橐粋€集客戶服務(wù)及創(chuàng)收的主要渠道，多角度全方位地服務(wù)客戶，幫助他們達成個人成就。不斷創(chuàng)新開拓機遇，時刻為客的專業(yè)精神造就了客戶聯(lián)絡(luò)中心成為業(yè)界翹楚?？蛻袈?lián)絡(luò)中心榮獲7年香港客戶服務(wù)協(xié)會評選的行業(yè)金獎，以及其他各項殊榮。
加入?yún)R豐，成為我們的一份子，這將是你的職業(yè)生涯中最耀眼的一步。更重要的是，這意味著你將會憑借匯豐這個國際大舞臺引領(lǐng)潮流，為未來客戶體驗及金融服務(wù)創(chuàng)造無限的可能！


-HSBC Securities Services (HSS) 證券服務(wù)部
As part of Global Banking and Markets, one of four Global Businesses of HSBC, HSBC Securities Services (HSS) provides end-to-end securities services including fund administration, global custody, sub-custody and clearing, corporate trust and loan agency and other related value-added securities services to circa 3,500 clients around the world, and has over 7,200 employees.
HSS Guangdong, which is founded in 2015, provides fund administration service, delivering solutions to life insurance companies, pension funds, investment managers and fund owners. As of 2018, we are administering over 2,000 funds, covering Asia Pacific and Europe. We are still expanding to achieve the business growth in 2019.
匯豐環(huán)球證券服務(wù)部（HSS）隸屬于匯豐四大環(huán)球業(yè)務(wù)之一的環(huán)球銀行與資本市場。HSS為全球大約3,500家匯豐客戶提供全方位的證券服務(wù)，業(yè)務(wù)范圍包括基金管理、全球證券投資保管、結(jié)算、企業(yè)信托、貸款代理和其他相關(guān)證券增值服務(wù)。在全球，匯豐環(huán)球證券服務(wù)部在20多個地區(qū)設(shè)有辦公室，擁有超過7,200名員工。
匯豐環(huán)球證券服務(wù)部廣東成立于2015年，主要提供基金管理服務(wù)，為人壽保險公司、養(yǎng)老基金、投資經(jīng)理和基金擁有者提供解決方案。目前，我們管理著全球近2000個基金，覆蓋亞太，歐洲等地區(qū)。匯豐環(huán)球證券服務(wù)部廣東仍在不斷擴張以支持業(yè)務(wù)增長。


-Banking Operations 綜合銀行服務(wù)營運部
To provide accurate and efficient services to customers regarding banking account maintenance, including account opening, customer due diligence, account closure, customer and account information updates, self-service related maintenance, etc.
為客戶提供準確而快捷的基本銀行賬戶后臺服務(wù)，包括賬戶開立，客戶身份識別及審查，客戶及賬戶資料更新，自助服務(wù)相關(guān)資料維護等。


-GBM KYC Services 匯豐客戶盡職調(diào)查部
KYC Operation was established back in 2013, as one of the youngest organization in GSC China. Since then, KYC Operation has the role of the key player in combating the financial crime risk, and support the bank in meeting the regulatory requirements.
Follow by the Global Standards, KYC Operation teams are responsible in conducting KYC review for all HSBC clients, through the standardized mechanism of Client Due Diligence workflow across the globe and maintain the client profiles.
成立于2013年的匯豐客戶盡職調(diào)查部是匯豐環(huán)球服務(wù)中心里最年輕的部門之一。盡管成立不久，匯豐客戶盡職調(diào)查部已經(jīng)在防范金融犯罪的活動中扮演愈加重要的角色以應(yīng)對法律法規(guī)的要求。在匯豐全球標準之下，匯豐客戶盡職調(diào)查部肩負著為現(xiàn)有匯豐客戶進行客戶盡職調(diào)查的任務(wù)。我們以一套行之有效的盡職調(diào)查機制在全球范圍內(nèi)以統(tǒng)一的全球標準對客戶進行客戶盡職調(diào)查并構(gòu)建客戶檔案。


- Global Trade and Receivables Finance 環(huán)球貿(mào)易及融資
Global Trade and Receivables Finance (GTRF) is where HSBC began in 1865, with our extensive experience and expertise, today, we are the world’s leading international trade bank, with 13.6 per cent market share in terms of revenue.
GTRF operations in Guangzhou and Foshan are now servicing several business partners including China, Hong Kong, Singapore, Japan, Macau, etc. The business has further expanded to European, Australia and Middle East in the recent years covering traditional trade and other services. Team members are equipped with adequate knowledge through ongoing training, to provide customers the export and import trade finance related services through the trade cycle. Team members are expected to build up trade finance background and knowledge as the career path in the long run.
1865年，匯豐銀行建立始于環(huán)球貿(mào)易及融資業(yè)務(wù)，藉著我們豐富的經(jīng)驗和專業(yè)的服務(wù)，今天我們是世界上最領(lǐng)先的國際貿(mào)易銀行，市場占有率為13.6%。
環(huán)球貿(mào)易及融資運營部于廣州和佛山的兩個營運中心，現(xiàn)主要為包括中國大陸，中國香港，新加坡，日本，中國澳門等幾個商業(yè)伙伴服務(wù)。近幾年，業(yè)務(wù)已經(jīng)進一步擴展至歐洲, 澳洲及中東地區(qū)。業(yè)務(wù)范圍包括傳統(tǒng)進出口貿(mào)易融資服務(wù)和其他貿(mào)易服務(wù)。通過持續(xù)的培訓(xùn)，團隊成員擁有充足的業(yè)務(wù)知識為顧客提供整個貿(mào)易過程相關(guān)的服務(wù)，逐步建立貿(mào)易融資的背景及知識，為長遠的職業(yè)發(fā)展作好規(guī)劃。


-Wealth Management 財富管理部
GSC Wealth Management was established in 2014. The key processes handled by Wealth Operation including Security Trade Processing and Settlements, Corporate Action, Data Maintenance and Unit Trust Administration. By providing efficient, high quality and cost-effective services to world-wide HSBC customers. We centralized operational processes with various investment products like Stock, Bonds, Unit Trust, Option, Futures, Structured Products, QDII……etc.
財富管理部成立于2014 年。主要運營業(yè)務(wù)包括：證券交易的處理及結(jié)算，公司行為， 產(chǎn)品、價格及經(jīng)濟人代理帳戶數(shù)據(jù)維護和基金后臺管理。給位于全球各界的匯豐客戶提供高效，高質(zhì)量及極具成本效益的投資處理及服務(wù)支持。我們將不同的投資產(chǎn)品進行集中式的運作，包括但不限于：股票，債券，基金，期權(quán)，期貨，結(jié)構(gòu)性投資產(chǎn)品及QDII產(chǎn)品等。


-GLCM Digital Operation 環(huán)球資金管理 電子渠道運營部
The GLCM Digital Operations is part of HSBC HOST Operations and delivers a centralized operations utility for HSBC's Corporate Digital Channels (including HSBCnet, Host-to-Host Connect, and SWIFTnet) supporting payments, cards, receivables, liquidity, trade, supply chain finance, custody, securities services, and money market trading solutions globally across Europe, Asia, Middle East, North and Latin America.
The GLCM Digital Operations team is responsible for the end-to-end customer digital lifecycle, including front office, middle office, and back office support for the channel. Over 700 million payment transactions valued at over $10 USD trillion are processed through the channel annually. Join us in HSBC’s Corporate Digital Transformation journey through emerging in-House and Fintech technologies, encompassing Robotics, Artificial Intelligence, Machine Learning, Biometrics, and Data Analytics.
匯豐環(huán)球資金管理電子渠道運營部屬于匯豐運營服務(wù)技術(shù)部，為匯豐企業(yè)電子渠道，包括匯豐財資網(wǎng)和銀企直聯(lián)，提供包括付款，流動資金，貿(mào)易融資，供應(yīng)鏈管理，托管，證券服務(wù)等全球資金貿(mào)易解決方案的服務(wù)支持，市場覆蓋歐洲，亞洲，中東，北美及拉丁美洲地區(qū)。
匯豐環(huán)球資金管理運營部全程關(guān)注顧客的數(shù)字化體驗，包括對電子渠道的前臺，中臺以及后臺支持。每年價值超過100億美元，總計約7億宗交易通過該渠道完成。加入?yún)R豐數(shù)字變革之路，與我們一起推動數(shù)據(jù)分析，自動化，人工智能，機器學(xué)習(xí)的金融革新！


-Global Credit Control Services (GCCS) 零售信貸風(fēng)險管理部
Global Credit Control Services (GCCS), mainly handles with retail credit business from Hong Kong, United Kingdom, Canada, Australia and other countries, which includes credit cards, mortgage loans, personal loans and others. Asset receipts and documents to verify, identify the customer's assets and the authenticity of its investment, to make approval decisions and govern the internal credit risk and other duties of the bank.
零售信貸風(fēng)險管理部門主要處理來自中國香港，英國，加拿大，澳大利亞等國家的零售信貸業(yè)務(wù)。其中包括有1.會計憑證及報表的錄入及審核；2。信用卡，樓宇按揭，個人貸款等項目。包括資產(chǎn)收入等文件核查，甄別客戶的資產(chǎn)及其投資的真確性，做出審批決定，協(xié)助管理銀行內(nèi)部信貸風(fēng)險等職責(zé)。


-Credit Services 信貸風(fēng)險控制營運部
Responsible for credit risk control, is mainly responsible for personal or business customer credit review and credit approval etc.
負責(zé)信貸風(fēng)險控制工作，主要負責(zé)個人或工商企業(yè)客戶的信用審查、信貸額度審批等后臺營運支持工作。


-Cards and Loans 銀行卡和貸款部
Cards and Loans mainly consist of two departments: Credit card back-office and Chargeback & Dispute Department
Credit card back-office specialized in providing quality customer service for HSBC, HASE credit cards in Mainland China and Hong Kong region. Wide range of service area, serving business from cardholders and merchants, processing business in loan and marketing. It is main to modify of customer information, Level- up grading of customers, process repayment/credit transfer/refund application, handle cancellation application of credit card account or loan service, Reward Cash redeem.
Chargeback & Dispute Department experts in analyzing and processing chargeback on disputed transactions. Assist in consumer’s dispute between customers and merchants, handle transactions on lost and counterfeit cards, analyze fraudulent transactions, file chargeback on disputed transactions, and recover financial loss of customers.
銀行卡和貸款主要包括2個部門：信用卡后勤服務(wù)部門和爭議欺詐追討部門
信用卡后勤服務(wù)部門專門為中國內(nèi)地及中國香港地區(qū)的匯豐銀行、恒生銀行的客戶提供優(yōu)質(zhì)的信用卡相關(guān)服務(wù)。 其服務(wù)范圍廣泛，主要負責(zé)處理來自信用卡用戶和商戶的相關(guān)服務(wù)業(yè)務(wù)、信用卡借貸銷售等。主要工作內(nèi)容為更改客戶信息、提升客戶卡的級別、處理客戶還款/轉(zhuǎn)帳/退款申請、處理客戶取消信用卡戶口申請、借貸的處理，積分兌換，刷卡機的設(shè)置等
爭議欺詐追討部門專業(yè)處理信用卡和借計卡相關(guān)的消費爭議以及欺詐款項的追討。協(xié)助處理客戶和商戶之間發(fā)生的信用卡消費爭議、處理各種信用卡的違法欺詐盜用以及款項追討的發(fā)起、協(xié)助客戶處理失卡或假卡導(dǎo)致的款項以及追討的發(fā)起。


-Data & Analytics環(huán)球數(shù)據(jù)分析
The team of Data & Analytics provides a wide spectrum of services covering data management, management information and insights, campaign and customer contact management, digital analytics, risk management reporting, customer segmentation, customer analytics and modelling.
為匯豐集團零售銀行及財富管理，工商金融和環(huán)球銀行及資本市場，提供以數(shù)據(jù)為主導(dǎo)，基于市場變化及客戶體驗的精準分析服務(wù)。包括數(shù)據(jù)挖掘和建模等。


- Financial Crime Risk金融犯罪風(fēng)險控制部
Financial Crime Risk operation: To identify and compare customer information according to global standard. Monitor customer daily transaction and conduct investigation to reduce the risk of money laundering and terrorist financing by criminals abusing financial system.
金融犯罪風(fēng)險控制部：按照匯豐環(huán)球標準，對客戶信息進行甄別和比對，對客戶的日常交易進行監(jiān)控和調(diào)查分析，以降低犯罪分子濫用金融系統(tǒng)進行洗錢和恐怖融資的風(fēng)險。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。