崗位職責(zé):

Data & Information Management
The Data & Information Management Team (D&IM) provides a wide spectrum of services covering data management, big data discovery, management information & insights, campaign and customer contact management, digital analytics, risk management reporting, customer segmentation, customer analytics, to HSBC Retail Bank. Globally, there are 3 Data and Information Management teams with two of them in India and one in Guangzhou, China. The China team supports 15 markets in the Asia Pacific Region.

We are searching for a motivated individual to join our department as Analyst_Senior Analyst Analytics Transformation and Customer Relationship Management (Big Data Management).

-Participate in delivering big data analytics and CRM projects: think end-to-end, from analysis to strategy through to solution exploration to implementation.
-Support to explore and identify realistic business opportunities for application and implementation of various big data initiatives; collaborate closely with business stakeholders from ideas crystallization/ requirements gathering through to subsequent business implementation, tracking and fine-tune.
-Identify data sources to support use case hypothesis and analyse the resulting data effectively using statistical methodologies and insights in order to harness the multitudes of unstructured data.
-Study and explore the leveraging on evolving technologies and availability of unstructured data for integration with existing analytics cycle/ process with the aim to (i) discover hidden information in large volume of data and uplift effectiveness for targeting, model building, segmentation etc. to facilitate propositions building and products/services/ offers design; (ii) review existing process to identify room for efficiency/ coverage improvement, from data collection to output generation.
-Work closely with technical teams and/or vendors to explore solution & shape design and architecture.
-Prepare reports based on analysis and present to management with strategic actionable insights.

-University degree in in Business Administration, Computer Science, Mathematics, Statistics or other related discipline
-With 2-5 years hands-on experiences in developing and implementing analytics solutions for industries with sizable customer base.
-An analytics enthusiast with strong acumen of worldwide evolving trend of technology-driven analytics on big data/ unstructured data.
-Possesses good understanding of business applications to convert data into a business value and advantage.
-Strong knowledge on languages such as R, Python, SAS, HTML and Javascript for data analytics.
-Good knowledge of Big Data processing tools and/or Data Warehousing data toolsets, e.g. Hadoop, Spark.
-Highly effective communication with the ability to translate complex and technical analytical approaches into business language and outcomes.
-Good organizational, problem solving, presentation and interpersonal skills.
-Strong track record of managing multi-functional projects and a team of diverse background.
-Culturally sensitive, able to understand user needs with excellent interpersonal skills.
-Fluency in written and spoken English and Chinese.

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and challenging environment.

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽(yù)稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強(qiáng)等。