• Handle customer phone inquiries on credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.
• To retain customers who are intend to cancel the credit cards.
• To resolve customer problems within the established guidelines and adherence to the service standards.
• Maintain the service quality and productivity at defined business requirement

• College graduate with at least 1 year relevant working experience in banking or finance industry.

• Fluent in spoken English/Cantonese/Putonghua.

• Good interpersonal and communication skills. Previous experience in customer service sector is a plus.
• Good problem and complaint handling skills.
• Good team-player, hardworking and self-motivated.
• Willing to work overtime/shift duty including holidays.  
• Good typing and computer skills.

花旗金融信息服務（中國）有限公司廣州分公司是花旗金融信息服務（中國）有限公司在廣州設立的分支機構，成立于2012年5月25日。其主要經營以承接服務外包方式提供數(shù)據(jù)處理、后臺業(yè)務操作、技術支持、客戶服務及相關支援服務。主要經營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺業(yè)務操作、技術支持、客戶服務及相關離岸服務外包收入為主，以美元外匯結算。