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This role is responsible for supporting Asia Pacific Commercial Banking Chief Operating Office (ASP CMB COO) in executing against CMB’s strategic change agenda.

The role holder would be expected to work with Project Manager or work independently on smaller projects in implementing change through cross-functional teams, supporting commercialization and transition to business-as-usual (BAU). They would support business teams to embed the appropriate change methodologies in order to drive cultural change and deliver better outcomes for our colleagues and customers, faster.

They will be accountable for the timely and high quality delivery of programmes and/or projects, adhering to HSBC core frameworks (Business Transformation Framework, Agile). They will be responsible for managing programme/project costs, headcount, risks and issues and will work to ensure benefits and values are realised. We are looking for individuals with general portfolio and project management skills with one or multiple capabilities/experience below:

Regulatory project.
Digital transformation.
End-to-end portfolio management.
User Acceptance Testing.
Process Engineering.
Change & implementation
Value Creation

Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication, which anticipates stakeholder expectations.
To manage the change & its execution and to ensure monetisation of benefits. Deliver the change effectively.

Operational Performance

Responsible and accountable for the delivery of highly complex and business critical change effort in accordance with existing industry best practices and methodologies, in the process establishing credibility for the Change team.
Proactively monitor areas of concern and risks within the project / programme and provide recommendations to mitigate them to ensure SLAs of delivery are met.
Promote adherence to project/programme governance model and use defined standards and tools for processes such as risk logs, change control and resource requests.
Set the pace and operating rhythm, driving a culture of high performance, achievement and ensure pace by identifying and removing barriers to programme success.
Demonstrate financial acumen to develop a global business case, including investments, detailed benefits and link to overall finances of the business.
Ensure adoption of relevant frameworks and methodologies thus driving a common high performance approach and that an Agile approach to change is fully embedded within key change programmes.
Ensure governance processes and decisions are applied consistently.
Contribute to the active management and rationalisation of CMB’s change portfolio, ensuring prioritisation is based on risk/return, resource availability/skills and rigorous commercial criteria.
Manage, measure, and track change impacts as a result of the programme/project.


Capability and People Development

Continuously support capability build of the Change Consulting Practice i.e. through sponsoring and advocating community events, sharing relevant articles / studies / ideas, ensuring regular development and sharing of Global Transformation consulting case studies etc.
Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy

Understanding of Innovation within the industry & experience working with Fintech companies to solve business problems.
Strong knowledge of the external environment – regulatory, political, competitors etc.
Good working knowledge of functional area in an operational or consulting capacity.
Good understanding of HSBC Group structures, values, behaviours, processes and objectives.
A broad, enterprise-wide view of the Commercial Banking business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance.
Good knowledge of Commercial bank’s business model – i.e. the customer proposition, the channels and operations, and the key financial performance drivers.
Good knowledge of business change – functionally, operationally and financially.
Good financial and commercial acumen and the ability to understand and contribute to business cases. Includes ability to understand complex business problems and apply a strong commercial sense.
Experience

Proven experience of successfully executing against a business strategic change agenda
Proven experience in leading the end to end change management process i.e. initiation, project management, business analysis, execution and benefits realization
Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
Strong analytical background and proven ability in analytical rigor
Some experience of operating iterative delivery techniques at scale
Capabilities

Innovation and Idea ManagementAgile and Business Analysis & Design.
Change and Implementation Management.
Project Management & Commerciality.
Portfolio management.
Relationship management and influencing skills.
The ability to recognise structural issues within the organisation, functional interdependencies and cross-silo redundancies.
Excellent interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels.
High level of drive and motivation to ensure successful delivery of complex business change initiatives.
Excellent organizational and planning skills in order to cope with multiple large-scale responsibilities.
Qualifications and Accreditations

Degree in related field or commensurate practical experience.
Industry recognized technical certifications i.e. PMP, CBAP, Agile, Master Black Belt – Six Sigma (Optional), TOGAF (Optional)Industry recognized CMB & Risk domain certification (APTFFE, FRM etc.).

福利待遇
- 具競爭力的薪酬：基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 健全福利保障：五險一金+補充性商業(yè)醫(yī)療保險+免費年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險套餐可升級，您還可申請旅游補貼、個人進修補助、運動健身補貼等，滿足個性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進行勞逸結(jié)合；
- 多元化員工活動：運動會、團建、年會等精彩活動給您平臺，任您施展才華。

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匯豐環(huán)球客戶服務（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務擺在公司發(fā)展的首位，依托先進的科技設施和雄厚的人力資源，實現(xiàn)服務的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務、客戶中心等多項服務。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務外包公司、廣東省服務外包示范企業(yè)、中國服務外包十大在華跨國服務供應商、技術(shù)先進企業(yè)、商務部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務金獎, 廣東省企業(yè)500強等。