崗位職責(zé):

疫情防控期間暫不安排應(yīng)聘人員到公司參加現(xiàn)場(chǎng)面試，我司將統(tǒng)一安排線上測(cè)試和線上面試，屆時(shí)將有HR與您聯(lián)系，感謝您的理解！

This position requires great passion on data intelligence, a variety of advanced analytics skills and spirit of innovation. This is also a unique opportunity that leverages cutting-edge of data and analytics technologies and solutions to drive new business model and create an impact on bank customers.
針對(duì)匯豐集團(tuán)下屬恒生銀行零售銀行的各種產(chǎn)品和核心業(yè)務(wù)，熟練運(yùn)用商業(yè)分析，統(tǒng)計(jì)和數(shù)據(jù)分析的方法及工具，發(fā)掘數(shù)據(jù)商業(yè)價(jià)值，為業(yè)務(wù)團(tuán)隊(duì)賦能，打造良好客戶體驗(yàn)的數(shù)據(jù)洞察和產(chǎn)品。從事的工作職責(zé)包括以下方面：

1. The role is part of HSBC HASE Data & Analytics team and is responsible for the management of all customer information and provision of analytical deliverables for customer and banking initiatives and to support all RBWM activities. The individual is also expected to identify key trends that arise from the insights of customer data and work with other areas in RBWM to ensure they are taken account of.
2. The suitable candidate should be a self-driven person and a leader by nature in taking ownership of the deliverables. One should be technically profound and fully loaded with business acumen and communication skills. One will work hands-on with the Enterprise Data Warehouse and Cloud environment for data and analysis process, and are required to deliver the results in a logical and ethical way to the stakeholders.
3. Design, formulate, and implement relevant solutions for the identified analytics project and convert analytical findings/solutions that will lead to achieving business goals (revenue growth, anti-attrition, fraud detection and increasing customer engagement, etc.). During the process, closely collaborate with relevant teams/parties to obtain the supports required for these tasks.
4. Use company provided software tools to extract, collect, manipulate (e.g. subset and merge) raw data to prepare for further analysis. Then apply the appropriate analytics frameworks, statistic procedures to analyze the data in order to provide actionable analysis findings. Interpret and present quantitative information as well as the findings in proper context so as to help in the investigations and decision making of the business.
5. Timely deliver output and effectively communicate with the stakeholders.
1. 熟悉、開發(fā)并支撐基于客戶關(guān)系管理的全渠道精準(zhǔn)營(yíng)銷體系，有效管理和提升客戶生命周期價(jià)值；
2. 大型客戶關(guān)系管理/實(shí)時(shí)智能決策系統(tǒng)的實(shí)施和優(yōu)化；
3. 開發(fā)基于大數(shù)據(jù)平臺(tái)的商業(yè)分析解決方案，為業(yè)務(wù)增長(zhǎng)、反金融欺詐賦能；
4. 構(gòu)建線上客戶行為數(shù)據(jù)模型和分析體系，為線上推廣、客戶體驗(yàn)與風(fēng)險(xiǎn)管理提供決策支撐。

1. University degree in Business Administration, Computer Science, Mathematics, Statistics or other related discipline with minimum 5 years' working experience on CRM related areas and/or analytics to influence business decisions.
2. With solid experience of event triggers, campaign process management, application of CRM solutions in the context of the customer life cycle management across multiple distribution channels.
3. Experience in real-time lead decisioning / large-scale CRM solution implementation is preferred.
4. Good knowledge on languages such as Python, R, SAS, SQL, Javascript for data analytics and visualization.
5. Knowledge of in any one or combination of Big Data processing platforms e.g. AWS, GCP and Hadoop, and advanced BI and Data tools e.g. Qlik, Tableau, Adobe Analytics, SQL, Oracle etc.
6. Self-Motivated, positive, passionate and willingness of continue learning.
7. Effective communication, interpersonal, problem solving, presentation, and project management skills.
8. Possesses good understanding of business applications to convert data into a business value and advantage.
9. Less qualified candidate would be considered as Sr. Analyst.
1. 熟悉以下一個(gè)或多個(gè)領(lǐng)域：基于客戶畫像的全渠道實(shí)時(shí)精準(zhǔn)營(yíng)銷，商業(yè)數(shù)據(jù)洞察與分析，金融欺詐風(fēng)險(xiǎn)分析與監(jiān)控，以及大型客戶關(guān)系管理/實(shí)時(shí)智能決策系統(tǒng)實(shí)施；
2. 熟悉一種或者多種銀行金融產(chǎn)品，盈利和定價(jià)模型，熟悉零售銀行業(yè)務(wù)；
3. 優(yōu)秀的算法和編程能力, 熟悉主流數(shù)據(jù)分析、商業(yè)智能工具及語言；
4. 具有很好的表達(dá)能力，很好的抗壓能力和團(tuán)隊(duì)合作能力；
5. 熱衷于技術(shù)創(chuàng)新，善于突破現(xiàn)有框架做出改變，善于運(yùn)用有限資源針解決具體問題。善于把大數(shù)據(jù)和人工智能技術(shù)結(jié)合及應(yīng)用到實(shí)際業(yè)務(wù)場(chǎng)景，產(chǎn)生商業(yè)價(jià)值；
6. 計(jì)算機(jī)，數(shù)學(xué)，統(tǒng)計(jì)學(xué)或相關(guān)專業(yè)，本科以上學(xué)歷。能力稍遜者可被推薦為資深分析師。

福利待遇
- 具競(jìng)爭(zhēng)力的薪酬：基本工資+績(jī)效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國(guó)家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級(jí)，您還可申請(qǐng)旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等，滿足個(gè)性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動(dòng)：運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等精彩活動(dòng)給您平臺(tái)，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺(tái)：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會(huì)，您還可申請(qǐng)不同國(guó)家及地區(qū)的長(zhǎng)短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會(huì)，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實(shí)現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國(guó)營(yíng)運(yùn)中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊(duì)，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國(guó)、美國(guó)、加拿大、日本、中國(guó)、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項(xiàng)服務(wù)。同時(shí)榮獲許多榮譽(yù)稱號(hào)，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國(guó)服務(wù)外包十大在華跨國(guó)服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點(diǎn)聯(lián)系企業(yè)、A級(jí)納稅人稱號(hào)，并且已連續(xù)五年獲得香港呼叫中心協(xié)會(huì)年度大獎(jiǎng)–離岸業(yè)務(wù)金獎(jiǎng), 廣東省企業(yè)500強(qiáng)等。