崗位職責(zé):

疫情防控期間暫不安排應(yīng)聘人員到公司參加現(xiàn)場面試，我司將統(tǒng)一安排線上測試和線上面試，屆時(shí)將有HR與您聯(lián)系，感謝您的理解！

This position requires great passion on data intelligence, a variety of advanced analytics skills and spirit of innovation. This is also a unique opportunity that leverages cutting-edge of data and analytics technologies and solutions to drive new business model and create an impact on bank customers.
針對匯豐集團(tuán)下屬恒生銀行零售銀行的各種產(chǎn)品和核心業(yè)務(wù)，熟練運(yùn)用商業(yè)分析，統(tǒng)計(jì)和數(shù)據(jù)分析的方法及工具，發(fā)掘數(shù)據(jù)商業(yè)價(jià)值，為業(yè)務(wù)團(tuán)隊(duì)賦能，打造良好客戶體驗(yàn)的數(shù)據(jù)洞察和產(chǎn)品。從事的工作職責(zé)包括以下一個(gè)或多個(gè)方面：

1. The role is part of HASE Data & Analytics team in Guangzhou and is responsible for the provision of business analytics and modeling deliverables for customer and banking initiatives.
2. Mine, analyze and model large structured and unstructured datasets and apply advanced statistical predicative models and leading machine learning algorithms to explore strategic solutions and actionable recommendations in performing customer analyses dovetailing the suite of strategic intent indicators for sales and marketing, fraud risk mitigation and Anti-Money Laundering.
3. Creatively translate business problems into data science initiatives with appropriate methodology, manage the business application effectively and evaluate the results rigorously.
4. Design and apply the learning to business by managing the end-to-end campaign/MI production process, including campaign sizing, confirmation with business users about selection/exclusion criteria, leads extraction from data warehouse, performance tracking, evaluation and presentation of business learning. Quality and timely deliverables is required.
5. Plan and coordinate team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.
6. Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities.

1. 熟悉運(yùn)用各種機(jī)器學(xué)習(xí)的算法進(jìn)行模型的設(shè)計(jì)、開發(fā)與維護(hù)，應(yīng)用包括但不限于金融產(chǎn)品購買傾向/金融欺詐風(fēng)險(xiǎn)分析與預(yù)測、客戶畫像與分群、定價(jià)與盈利分析等，為智能客服、財(cái)富、信用卡，保險(xiǎn)、銀行網(wǎng)絡(luò)銷售等場景提供大數(shù)據(jù)決策支持。
2. 熟悉、開發(fā)并支撐基于客戶關(guān)系管理的全渠道精準(zhǔn)營銷體系，有效管理和提升客戶生命周期價(jià)值
3. 大型客戶關(guān)系管理/實(shí)時(shí)智能決策系統(tǒng)的實(shí)施和優(yōu)化
4. 領(lǐng)導(dǎo)開發(fā)基于大數(shù)據(jù)平臺的商業(yè)分析解決方案，為業(yè)務(wù)增長、反金融欺詐賦能
5. 構(gòu)建線上客戶行為數(shù)據(jù)模型和分析體系，為線上推廣、客戶體驗(yàn)與風(fēng)險(xiǎn)管理提供決策支撐

1. University degree in Mathematics, Statistics, Computer Science or other related discipline
2. Minimum 8 years' working experience in analytics, modelling and machine learning
3. With solid experience of customers analytic in banking industry and the application of business insight into cross-selling initiatives in the context of the customer life cycle management across multiple distribution channels with effectiveness measurement and business learning
4. Self-Motivated, positive, passionate and willingness of continue learning
5. Proficient in SAS (covering base SAS, SAS STAT, Enterprise Miner) and Microsoft R/Python (SciKit-Learn, Keras, TensorFlow, Theano and etc.)
6. Comfortable with mining massive volume of data for quick insight discovery
7. Effective communication, interpersonal, organizational, problem solving, and presentation skills
8. Detail-oriented and zero tolerance on quality/accuracy issue
9. Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery
10. Knowledge of the Cloud technology is a plus
11. Fluency in written and spoken English and Chinese, fluency in spoken Cantonese is a plus.

1. 熟悉以下一個(gè)或多個(gè)領(lǐng)域：基于客戶畫像的全渠道實(shí)時(shí)精準(zhǔn)營銷，商業(yè)數(shù)據(jù)洞察與分析，金融欺詐風(fēng)險(xiǎn)分析、建模與監(jiān)控，以及大型客戶關(guān)系管理/實(shí)時(shí)智能決策系統(tǒng)實(shí)施
2. 熟悉一種或者多種銀行金融產(chǎn)品，盈利，定價(jià)和風(fēng)險(xiǎn)管理模型，熟悉零售銀行業(yè)務(wù)
3. 優(yōu)秀的算法和編程能力, 熟悉主流數(shù)據(jù)分析、商業(yè)智能工具及語言
4. 具有很好的表達(dá)能力，很好的抗壓能力和團(tuán)隊(duì)合作能力
5. 熱衷于技術(shù)創(chuàng)新，善于突破現(xiàn)有框架做出改變，善于運(yùn)用有限資源針解決具體問題。善于把大數(shù)據(jù)和人工智能技術(shù)結(jié)合及應(yīng)用到實(shí)際業(yè)務(wù)場景，產(chǎn)生商業(yè)價(jià)值
6. 計(jì)算機(jī)，數(shù)學(xué)，統(tǒng)計(jì)學(xué)或相關(guān)專業(yè)，本科以上學(xué)歷。能力稍遜者可被推薦為分析師

福利待遇
- 具競爭力的薪酬：基本工資+績效獎(jiǎng)金+輪班補(bǔ)貼+早晚班交通津貼；
- 健全福利保障：五險(xiǎn)一金+補(bǔ)充性商業(yè)醫(yī)療保險(xiǎn)+免費(fèi)年度體檢；
- 暢享10+天假期：除享有國家法定節(jié)假日外，還擁有至少10天帶薪年假、12天帶薪病假、1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等，助您達(dá)到工作生活的平衡；
- 彈性福利制度：年假可買賣，商業(yè)醫(yī)療保險(xiǎn)套餐可升級，您還可申請旅游補(bǔ)貼、個(gè)人進(jìn)修補(bǔ)助、運(yùn)動(dòng)健身補(bǔ)貼等，滿足個(gè)性化福利需求；
- 人性化工作環(huán)境：使用公司的員工餐廳、咖啡室、休息室、娛樂室等，進(jìn)行勞逸結(jié)合；
- 多元化員工活動(dòng)：運(yùn)動(dòng)會(huì)、團(tuán)建、年會(huì)等精彩活動(dòng)給您平臺，任您施展才華。

培訓(xùn)與發(fā)展
- 廣闊的職業(yè)發(fā)展平臺：遍及全球的集團(tuán)網(wǎng)絡(luò)，提供擴(kuò)展人脈及跨文化交流的機(jī)會(huì)，您還可申請不同國家及地區(qū)的長短期職位，不斷挑戰(zhàn)自我；
- 系統(tǒng)性人才培育及發(fā)展：配備職業(yè)導(dǎo)師，為您提供清晰的職業(yè)規(guī)劃指導(dǎo)，充分挖掘橫向及縱向的發(fā)展?jié)摿Γ?BR>- 完善的專業(yè)培訓(xùn)體系：入職即可享帶薪培訓(xùn)，多元化的培訓(xùn)機(jī)會(huì)，還有資源及教育援助，幫您逐步實(shí)現(xiàn)職業(yè)目標(biāo)。

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團(tuán)理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進(jìn)的科技設(shè)施和雄厚的人力資源，實(shí)現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽(yù)，隨著匯豐環(huán)球規(guī)模化不斷發(fā)展，匯豐環(huán)球中國營運(yùn)中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團(tuán)隊(duì)，為匯豐集團(tuán)世界各地的分支機(jī)構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項(xiàng)服務(wù)。同時(shí)榮獲許多榮譽(yù)稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進(jìn)企業(yè)、商務(wù)部重點(diǎn)聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會(huì)年度大獎(jiǎng)–離岸業(yè)務(wù)金獎(jiǎng), 廣東省企業(yè)500強(qiáng)等。