Responsibilities:

• Handle customer phone inquiries on credit card product features and benefits, marketing programs, fee and charges, account information and relevant operational processes, etc.
• To retain customers who are intend to cancel the credit cards.
• To resolve customer problems within the established guidelines and adherence to the service standards
• Maintain the service quality and productivity at defined business requirement.

Qualifications:

• College graduate with at least 1 year relevant working experience in banking or finance industry
• Fluent in spoken English/Cantonese/Putonghua
• Good interpersonal and communication skills. Previous experience in customer service sector is a plus
• Good problem and complaint handling skills
• Good team-player, hardworking and self-motivated
• Good typing and computer skills

花旗金融信息服務(wù)（中國）有限公司廣州分公司是花旗金融信息服務(wù)（中國）有限公司在廣州設(shè)立的分支機(jī)構(gòu)，成立于2012年5月25日。其主要經(jīng)營以承接服務(wù)外包方式提供數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)支援服務(wù)。主要經(jīng)營收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)離岸服務(wù)外包收入為主，以美元外匯結(jié)算。