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- Assist in the Wholesale Credit Services budgeting, support Wholesale Credit Services billing and recharging management, commentary on services exception and monitor path to green.
- Streamline & automate collection of data for reporting & responsible for project tracking & governance
- Assist the Capability Development team on the Career progression metrics, Training intervention , Talent management, Facilitates & organize workshops / Support Continued education programmes.
- Assist in managing the capacity for all teams across sites
Liaise with all necessary stakeholders, as required, both internal and external for effective and timely management of all activities.
- Providing necessary support to the Wholesale Credit Services governance– Business engagement/ Governance forums with Wholesale business / Recruitment / People / Capability Development / BRCM / Business Transformation / Change.
- Promote the Business Service through customer focused and timely reporting.
- Ensure support to the wholesale credit operations in the ASP and AMH and wider business area.
- Facilitate the development and sharing of standard tools and best practices across the Business team
Tracking financial performance of Wholesale Credit Services Ops GZ including financial plan, sustainable saves, capacity utilization, resourcing and performance level agreements.
- Facilitate management of Wholesale Credit Services’ Risk control Assessment; assist in managing operations risk as first line of defense
- Support the vendor risk management activities.

- A resilient, self-starter capable of driving performance.
- Strong communication, presentation and influencing skills.
- Excellent planning, organizing skills.
- Strong financial management capability is preferable.
- Operations Management or related Business Management experience and a proven track record in delivery.
- Highly effective in working with all levels of management and staff and in a matrix environment.
- Ability to leverages resources outside of direct control to achieve goals.
- Operates well across cultures and in multi-cultural diverse work environments.
- Demonstrates clear evidence of the importance of managing risk and the competence to deliver it.
- Chinese proficiency is required.

福利待遇
- 五天8小時工作制,做五休二；
- 基本工資+績效獎金+輪班補貼+早晚班交通津貼；
- 享有五險一金、補充性商業(yè)醫(yī)療保險及免費年度體檢；
- 每年享有國家法定節(jié)假日、至少10天帶薪年假、12天帶薪病假，1天生日假、婚假、產(chǎn)檢假、產(chǎn)假以及陪產(chǎn)假、哺乳假等任你享用；
- 提供具有市場競爭力的彈性福利制度：員工可買賣年假、升級商業(yè)醫(yī)療保險套餐、旅游補貼、個人進修補助、運動健身補貼等；
- 公司內(nèi)設(shè)有員工餐廳，咖啡室，休息室，娛樂室等，滿足員工工間休息的需求；
- 提供多元化員工活動，如運動會、團建、年會等，提供施展才華的機會和平臺。

培訓與發(fā)展
- 完善的專業(yè)培訓體系，提供多元化培訓機會、資源及教育援助，入職可享帶薪培訓；
- 公司注重人才培育及發(fā)展，提供橫向及縱向的發(fā)展空間，配備職業(yè)導師，為優(yōu)秀人才提供清晰的職業(yè)規(guī)劃指導。

匯豐環(huán)球客戶服務（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務、客戶中心等多項服務。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務外包公司、廣東省服務外包示范企業(yè)、中國服務外包十大在華跨國服務供應商、技術(shù)先進企業(yè)、商務部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務金獎, 廣東省企業(yè)500強等。