Position Responsibilities


- Handle English phone inquiries on credit card product features, marketing programs, fees and charges, account information and other relevant operational processes.
- Resolve customer problems within the established guidelines.
- Escalate customer’s feedback / complaints to superior for product, service and program improvements.
- Conduct sales on products via phone calls.
· Maintain service quality and productivity at defined business requirement.
- Maintain good relationships with customers through delivery of superior customer service.
- Comply with established company policies and procedures to protect company and customer's asset.



Requirements:
· Foreigners whose mother tongue is English, who come from countries with English as an official language.
· College graduate with at least 1 year relevant working experience in banking or finance industry;
· Good interpersonal and communication skills. Previous experience in customer service sector is a plus;
· Able to take challenges and work under pressure.
· Good team-player, hardworking and self-motivated.
· Willing to work overtime, on shift duties including overnight shifts and Public Holidays.
· Good computer skills.

Trainings will be provided and we offer attractive remuneration package to successful candidates.
If you are interested in being considered for the position, please apply through our career page at https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en in English or https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN in Chinese.


如對(duì)花旗職位感興趣，請(qǐng)點(diǎn)擊登錄我們的招聘網(wǎng)站直接申請(qǐng)。進(jìn)入英文網(wǎng)站申請(qǐng)，請(qǐng)登陸https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=en；進(jìn)入中文網(wǎng)站申請(qǐng)，請(qǐng)登錄https://citi.taleo.net/careersection/2/jobsearch.ftl?lang=zh-CN。


恕不接受經(jīng)由其它方式提交的求職申請(qǐng)。

花旗金融信息服務(wù)（中國(guó)）有限公司廣州分公司是花旗金融信息服務(wù)（中國(guó)）有限公司在廣州設(shè)立的分支機(jī)構(gòu)，成立于2012年5月25日。其主要經(jīng)營(yíng)以承接服務(wù)外包方式提供數(shù)據(jù)處理、后臺(tái)業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)支援服務(wù)。主要經(jīng)營(yíng)收入以向海外花旗銀行提供的數(shù)據(jù)處理、后臺(tái)業(yè)務(wù)操作、技術(shù)支持、客戶服務(wù)及相關(guān)離岸服務(wù)外包收入為主，以美元外匯結(jié)算。