- The e-Commerce team is responsible for the delivery of new services and enhancements on the HSS (HSBC Securities Services) online client Portal. The e-Commerce platform provides cross product, global coverage of HSS services including Global Custody, Sub-Custody, Fund Services, Transfer Agency and Fund Performance Measurement.

- The role has a particular focus on the delivery of new tools and significant enhancements to existing tools as part of a large scale investment under the HSS Growth Strategy – Digital & Data Workstream.

- To Effectively lead and manage the e-Commerce team and staff locally at SSC by providing administrative project management and business analysis;

- To manage the overall progress of the project, work with Product Managers, Design Consultants, Globally Distributed IT & Business Teams within HSS to drive the project as planned;

- To provide analysis, definition and communication of business and system requirements, front end product design, perform testing on the system deliverables to ensure the acceptance level for users, and provide business analysis support in core HSS e-Commerce engine systems for new and existing clients both internal and external;

- To provide first line support to business and client users of those systems during project guarantee period and to be the primary support interface between those users of systems and the application developers and second line support staff in IT departments or external vendors before the project is handed over to support team;

- Manage the team to ensure the performance meets business partner’s expectation and align with global and local strategy controller for the reporting solution.

任職資格

- Bachelor or above degree in computer science, business or related discipline

- 8 – 10 years experiences in fund / accounting industry with demonstrated interest in application support and problem resolution

- Proofed 3 years or above experience to manage a team with mature leashership

- Must be a self-starter who takes accountability and ownership for coordinating and planning key activities

- Must be able to multi-task and be able to prioritize effectively

- Fluent Mandarin, Cantonese and English

匯豐環(huán)球客戶服務(wù)（廣東）有限公司秉承匯豐集團理念，始終將優(yōu)質(zhì)客戶服務(wù)擺在公司發(fā)展的首位，依托先進的科技設(shè)施和雄厚的人力資源，實現(xiàn)服務(wù)的專業(yè)、規(guī)模和最佳化。持續(xù)多年的優(yōu)質(zhì)服務(wù)為匯豐環(huán)球在同行業(yè)贏得較高的聲譽，隨著匯豐環(huán)球規(guī)?；粩喟l(fā)展，匯豐環(huán)球中國營運中心現(xiàn)在有超過10,000名金融服務(wù)人員的專業(yè)團隊，為匯豐集團世界各地的分支機構(gòu)（如香港、英國、美國、加拿大、日本、中國、新加坡和澳門等）提供和分析數(shù)據(jù)、收款付款服務(wù)、客戶中心等多項服務(wù)。同時榮獲許多榮譽稱號，其中包括廣東最佳業(yè)務(wù)外包公司、廣東省服務(wù)外包示范企業(yè)、中國服務(wù)外包十大在華跨國服務(wù)供應(yīng)商、技術(shù)先進企業(yè)、商務(wù)部重點聯(lián)系企業(yè)、A級納稅人稱號，并且已連續(xù)五年獲得香港呼叫中心協(xié)會年度大獎–離岸業(yè)務(wù)金獎, 廣東省企業(yè)500強等。